Cloud Operations and Customer Support Engineer, Jr.

Clearance Level

Top Secret/SCI

Category

IT Infrastructure and Operations

Location

Springfield, Virginia

(Onsite Workplace)

Key Skills For Success

Cloud Based Services

Infrastructure Management (IM)

Linux Distributions

REQ#: RQ226702

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Deliver simple solutions to complex problems as a Cloud Operations and Customer Support Engineer, Jr. at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours.

At GDIT, people are our differentiator. As a Cloud Operations and Customer Support Engineer, Jr. you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Cloud Operations and Customer Support Engineer, Jr. joining our team to support our intelligence customer in Springfield, VA or St. Louis, MO.

HOW A CLOUD OPERATIONS AND CUSTOMER SUPPORT ENGINEER, JR WILL MAKE AN IMPACT

Job Description:

In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support.

Key Responsibilities:

Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.

Respond to and resolve customer issues, providing top-tier technical support and customer service.

Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.

Engage in application monitoring to assist in identifying and addressing application performance or availability issues.

Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.

Develop and maintain comprehensive documentation for application support procedures.

What You'll Need

Education and Experience:

Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.

2+ years of experience in IT, with a strong focus on cloud operations and customer support.

Required Skills:

Proficiency with AWS cloud services and infrastructure management.

Exceptional troubleshooting and problem-solving skills.

Experience in providing customer-focused technical support.

Knowledge of Linux distributions (e.g., RedHat, CentOS).

Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).

Excellent communication and collaboration abilities.

Location: Springfield, VA or St. Louis, MO

US Citizenship Required

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities

Support: An internal mobility team focused on helping you achieve your career goals

Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

RoverGSS

Work Requirements

Years of Experience

2 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $94,350 - $127,650. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.