Manager, HR & Payroll [Malaysia]

General Information

Job ID

36615

Location

Kuala Lumpur, Malaysia, Malaysia

Work Types

Full Time, Permanent

Categories

Client Payroll, Human Resources

We never ask for any kind of payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment or asked to make a purchase, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted through our official channels.

About TMF Group

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial and employee administration through TMF Group’s teams in 125 offices across 87 jurisdictions, covering 92% of world GDP and 95% of FDI inflow.

As we’re a global company with 12,000 colleagues, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

Discover the Role

Join us as a Manager, HR & Payroll and play a pivotal role in leading payroll operations, driving team performance, and delivering exceptional client service. You will oversee end-to-end payroll processes, ensure compliance with Malaysian payroll, taxation, and statutory regulations, and manage a team to achieve operational excellence and business targets. This role requires a hands-on leader who can successfully manage client relationships, resolve escalations, support new client onboarding, and continuously improve service delivery. If you are passionate about payroll, people leadership, and creating positive client experiences, this is an exciting opportunity to make a meaningful impact in a dynamic and fast-paced environment.

Key Responsibilities

Ensure team’s revenue & KPI targets are met.

Aware of productivity (Productivity Report) within the team & continually pushes for improvement & client satisfaction.

Handles escalations from clients & team members.

Ensure team is fully compliant with Company’s global compliance standards & payroll processes/ procedures.

Manage onboarding of new clients & go live of new services to existing clients to ensure efficient, on time & smooth execution.

Coach team members to improve, achieve KPI targets & maintain performance.

Maintain good relationship with clients, internal & external stakeholders.

Responsible for accurate& on time billing.

Key Requirements

Possess a bachelor’s degree/ Professional Certificate in any field of study preferably in HRM.

Minimum 4-7 years of experience in HR/ Payroll, relevant working experience in payroll outsourcing will be an added advantage.

Has experience handling client escalations, complaints & problem solving.

Excellent knowledge of Malaysia payroll, taxation & statutory practices & guidelines.

Very good written & spoken English.

Able to articulate thoughts and express ideas effectively.

Good client interaction skills.

Good team management skills.

Meticulous, pro-active, well-organized and conscientious with a high level of initiatives at work.

Very good problem-solving skills.

Able to work under pressure.

What’s in it for you?

Pathways for career development

Work with colleagues and clients around the world on interesting and challenging work;

We provide internal career opportunities so you can take your career further within TMF;

Continuous development is supported through global learning opportunities from the TMF Business Academy;

Making an impact

You’ll be helping us to make the world a simpler place to do business for our clients;

Through our corporate social responsibility programme, you’ll also be making a difference in the communities where we work;

A supportive environment

Strong feedback culture to help build an engaging workplace;

Positive and healthy working environment - TMF Group Greece is Great Place to Work certified. The Great Place to Work® model is the world’s most researched, accepted and sustainable definition of a great workplaces from an employee’s point of view.

We’re looking forward to getting to know you!