Deputy Regional Operations Manager.

Deputy Regional Operations Manager

Midlands Region | Full Time | Company Vehicle/Travel Required

Are you an experienced operations professional who enjoys building strong client relationships, supporting frontline teams, and ensuring high service standards across multiple sites? We are looking for a Deputy Regional Operations Manager to support our Regional Operations Manager in delivering operational excellence across the Midlands region. This is a varied and people-focused role, ideal for someone who thrives in a fast-paced environment and is passionate about employee welfare, client satisfaction, and operational performance.

About the Role:

As Deputy Regional Operations Manager, you will play a key role in supporting the day-to-day management of multiple sites across the region. You will regularly visit sites, engage with clients, support employees, and help ensure operational standards, compliance, and service delivery are consistently maintained. You will also act as the first-line manager for employees working at locations without a dedicated Site Manager or Supervisor, providing leadership, guidance, and support whenever required.

Key Responsibilities

Support the Regional Operations Manager with the delivery of operations across the Midlands region.

Act as the first-line manager for teams based at sites without on-site management.

Conduct regular site visits to support employee welfare and operational performance.

Build and maintain positive relationships with clients, ensuring high levels of customer satisfaction.

Produce reports and provide feedback following site visits.

Assist with the onboarding, induction, and integration of new team members.

Monitor compliance with health and safety standards and company procedures.

Identify, escalate, and help resolve operational issues and risks.

Maintain accurate records and operational documentation.

Conduct disciplinary investigations and meetings where required.

Promote company values, policies, and best practices across all sites.

What We're Looking For We're seeking a motivated and organised individual with excellent communication skills and a proactive approach to problem-solving.

Essential Requirements

Experience in an operational, supervisory, or customer-facing environment.

Strong interpersonal and stakeholder management skills.

Ability to work independently and manage a regional workload effectively.

Excellent verbal and written communication skills.

Strong organisational and reporting capabilities.

Ability to remain calm and professional in challenging situations.

Basic IT skills.

Understanding of health and safety and employee welfare principles.

Full UK Driving Licence.

Willingness to travel regularly throughout the region.

First Aid at Work Certificate.

SIA Licence (or willingness to obtain one, fully funded by the company).

Desirable

Previous experience within security, facilities management, or related operational environments.

Experience using reporting systems and operational management tools.

Why Join Us?

Opportunity to work within a dynamic regional operations team.

Company-funded SIA Licence training if required.

Career development and progression opportunities.

A supportive and collaborative working environment.

The chance to make a real impact on staff welfare, client relationships, and operational success.

Annual leave entitlement of 25 days

Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.

Health and Wellbeing – Life assurance scheme, access to mental health support specialists

Access to an Online GP for you and your dependents.

Discounts on hundreds of retail sites

Cycle to Work scheme

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions