Global Change & Communications Senior Specialist - Digital Products
Skills
About the role
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures - and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
We are seeking a candidate to join our Change Management and Communications Center of Expertise (CoE) to support product portfolios focused on delivering our digital workforce experience to employees. This role brings change management knowledge and experience collaborating with agile product delivery teams. You will collaborate with a team of specialized experts to shape how BCG employees work, make decisions, and adopt digital products. You will partner with other change managers & specialists in the CoE to identify, use and contribute to best practices and lessons learned. Please note that this role is focused on company-internal (not client-facing) marketing, communications and change management.
You are good at
Executing change strategies & approaches for digital products, focused on driving and embedding the key behaviors that drive adoption
Key change management behaviours including:
Conducting stakeholder assessments and developing engagement plans to address and mitigate risks
Conducting change impact assessments, identifying risks to delivery/adoption and creating practical and actionable mitigation activities
Developing and delivering strategic user framed communication plans
Write, review, and send user framed communications & content
Developing training & enablement approaches & content
Track change management & behavioral KPIs and metrics
Engage with agile squads to understand roadmaps.
Proactively identify and clearly articulate upcoming change & behaviors needed to support the roadmaps.
Manage stakeholder expectations while working across multiple workstreams
Collaborate with cross-functional teams, designers and vendors to facilitate change activities
Supporting the integration of behavioral science into change management strategies
What You'll Bring
4-6 years of experience in a dedicated change management role (consulting and/or project management-based experience a significant plus)
Change management certification a plus
Experience operating in an agile operating model preferred
Exposure to behavioural science or related disciplines, with interest in developing expertise further
Excellent verbal and written communication. Fluent in English (writing, reading, speaking)
University degree with demonstrated high academic achievement preferred
Experience or passion for structuring and solving complex problems
Who You'll Work With
Product Portfolio Leads
Product Owners
Product GTM, Change and Enablement CoE members
BCG consulting teams
BCG functional leadership
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