Platform Engineer, Support - 9 Month Contract

A NEW BREED OF ENTERTAINMENT

With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.

Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing - and also among the most exciting and diverse entertainment facilities on the globe.

Reason for vacancy: This is a 9 month contract position covering a maternity leave.

The role of the Platform Engineer, Support is to provide technical assistance, troubleshooting, and maintenance support for applications and associated databases

Systems Analysis, Design & Development:

Design and develop IT systems - such as backend processes and ETL (Extract,

Transform, Load) workflows using SQL stored procedure scripts to improve efficiency.

Improve the existing ETL systems, develop alert mechanisms to prevent fraud (e.g. wagering safeguards), and optimize databases and software as per business requirements.

Integrate data from different sources, ensuring data consistency and accuracy by developing and implementing data integration strategies and solutions.

Preventive Maintenance, Monitoring & QA:

Review, monitor, and maintain IT systems, including ETL jobs, applications, loyalty databases, and APIs.

Conduct preventive maintenance (e.g., statistical updates, indexing), schedule server reboots, and test performance and customer experience for the internal applications. Perform multiple troubleshooting rounds for existing IT systems and perform QA (e.g., POS system) to enhance system reliability.

Documentation, Reporting & Continuous Improvement:

Document new workflows for IT infrastructure, applications, database changes, discrepancies, and resolutions. Create policies/procedures and maintain a knowledge base.

Collect and analyze data to improve IT infrastructure, applications, and databases.

Generating and presenting periodic reports and dashboards to management

Communication, Collaboration & User Support:

Collaborate with stakeholders - including management, developers, unit leaders, and end users to discuss technical issues and advise on improvements.

Provide user support for application and database issues, communicate system-related problems clearly, and coordinate development and operational efforts.

Innovation, Automation & DevOps Integration:

Develop JavaScript API automation code to enhance testing efficiency.

Leverage DevOps practices to improve overall system quality.

Update internal website front-end features and promote process automation and enhancement.

Qualifications

Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, IT, Business Administration or related field

Prior experience as a programmer or systems analyst is expected

Certification(s): Database Administrator Associate, Azure Data Fundamentals, Fabric Analytics, Windows Server Hybrid Administrator Associate, Dynamics 365: Finance and Operations Apps

Developer Associate, GitHub fundamentals or other relevant vendor-specific certifications are an asset

Technical Skills and Certifications: Proficiency in Operating Systems and Databases: Solid understanding and experience working with various operating systems (Windows, Linux, Unix,etc.), databases (MS SQL, MySQL, Data Bricks, Fabric, etc.) and programming languages (.net, python)

Other certifications: Certified AWS, AZURE, GCP, OCI

Familiarity with Application and Database Support: Prior experience or knowledge of supporting and troubleshooting applications and databases, understanding software development lifecycles, and familiarity with ITIL (Information Technology Infrastructure Library) principles may be advantageous.

Critical Thinking and Problem-Solving Skills: Diagnosing root causes, identifying discrepancies, and applying preventive measures under pressure and complexity

Salary range: The target hiring salary range for this position is $75,000 - $80,000. This range is not a guarantee of compensation. Final placement within the range depends on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.

We use AI-powered resume screening software to help identify qualified candidates based on the criteria in this job posting. All applications prioritized by the system are subsequently reviewed by our hiring team to ensure a fair and human-centered selection process

Diversity, Equity, Inclusion and Belonging

Be Yourself.

We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.