Customer Service Representative

Wholesale Customer Service Representative, UGG

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.

The Role:

As a Wholesale Customer Service Representative for UGG, you’ll provide exceptional service with passion, determination, and a desire to make a difference. You’ll take ownership of a diverse base of UGG accounts, build strong relationships, and act as an ambassador for the brand. You’ll deliver positive customer experiences, even in challenging circumstances, and consistently offer high levels of customer focus and proactive account management. Quality, accuracy, and effective communication will be at the heart of your work, and you’ll collaborate with the wider UGG team to ensure every action leaves a positive impact. You’ll work closely with your Service Leader and customer services teams to drive continuous improvements, participate in projects, and support the team and company as a whole.

Fluency in Spanish and English is essential for this role.

Your Impact:

Consistently deliver against both external and internal customer expectations, raising the bar on service

Build powerful relationships with customers, understanding their unique needs and resolving situations with a WOW factor

Ensure customer order books are accurate, validated, and executed efficiently from order placement to conversion

Provide focused, accurate, efficient, and professional account management across a diverse account base

Collaborate across teams, supporting peers and contributing to wider team success

Act as a brand ambassador in all customer interactions

Strive to achieve all targets, SLAs, and performance metrics

Build strong partnerships with supply chain teams and warehouses to resolve service disruptions

COME AS YOU ARE

We celebrate diversity - of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Who You Are:

You are a problem solver

An effective communicator with excellent written and verbal skills

You’re comfortable with conflicts and sees them as opportunities

You thrive in a fast-paced environment and can manage time efficiently to attend to a range of activities

We would Love to Hear from People with:

Previous experience in customer service roles, preferably within wholesale environment

Proficient in Microsoft applications

Experience working in multifaceted organisations, satisfying the needs of diverse constituents and often working under pressure of competing and conflicting priorities

Fluent in Spanish and English language

What We Will Give You:

27 Days Holidays + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.

Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.

Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme

Hybrid & Flexible Working Environment

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