Account Manager, Flooring

Location: Remote, US

Contract: Permanent, Full Time

About Us

Cyncly is a global technology powerhouse with 2400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed, and made. Our end-to-end software solutions connect professional designers, retailers, and manufacturers to the world’s largest repository of product content. Today our business spans across Kitchen & Bath, Furniture, Windows, Door & Glass, and Flooring industries with operations in North and South America, Europe, Asia Pacific, and Africa.

Position Summary

Cyncly’s Flooring Division is experiencing exciting growth of more than 20%, and we’re expanding our dynamic Sales Account Management team to meet increasing demand. This role offers high earning potential, travel opportunities, and a chance to build a strong network within the flooring industry. If you’re looking for a role that’s both challenging and rewarding, this is the place for you.

As an Account Manager, you’ll serve as a trusted partner and advocate for your clients. You’ll be responsible for deepening customer relationships, driving software adoption, and growing sales across your assigned accounts. You’ll identify opportunities to introduce Cyncly’s flooring solutions and modules that help clients streamline operations and enhance profitability. Success in this role includes achieving or exceeding a monthly sales quota aligned with your territory and client base.

What we look for

We’re seeking a confident communicator - both verbal and written - who thrives in a collaborative, fast-paced environment. The ideal candidate has a background in sales or account management and a passion for delivering exceptional client experiences. You’re self-motivated, competitive, and results-oriented, with the drive to exceed goals and the curiosity to understand your customers’ business challenges. If you’re excited by the idea of helping the flooring industry work smarter through technology, we’d love to meet you.

Essential Functions

Act as the primary liaison between Cyncly and Flooring clients, ensuring open communication and strong partnerships.

Proactively engage with each assigned client at least quarterly, including a minimum of two in-person (or virtual) meetings per year.

Identify and pursue upsell opportunities by introducing new Flooring software products, modules, and services that align with client needs.

Prospect and follow up on new leads within assigned accounts and territories to support individual and team growth objectives.

Record all client interactions, opportunities, and follow-up actions in Salesforce and other systems, maintaining accurate and timely documentation.

Achieve monthly and annual sales targets by strategically expanding relationships and driving revenue within the assigned territory.

Represent Cyncly at industry trade shows, events, and customer meetings as requested.

Prepare for and actively participate in scheduled sales meetings, training sessions, and team initiatives.

Maintain and share an up-to-date travel schedule and calendar as directed by management.

Requirements

Bachelor’s degree in business, marketing, or a related field, or equivalent professional experience.

Proven success in Business-to-Business (B2B) sales or account management.

Ability to travel several times per year for client visits, training, or events.

Nice to Have

Three or more years of experience with RFMS software or exposure to a flooring industry environment.

Working for us

At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,400 employees around the world, we not only recognize our diverse perspectives, but we also champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment that focuses on the continual growth of our employees.

Diversity of experience and skills combined with passion are a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.

That’s who we are: A team that recognizes our strength is in working together to not only get things done but also lead the industry with a bold approach that’s dedicated to making our customers better. Come join us.

In accordance with applicable pay transparency laws, we are committed to providing clear and equitable compensation information. For this remote position, the expected salary range is $80,000 – 90,000 USD, depending on location, experience, and qualifications. This role may also be eligible for additional compensation such as bonuses, commissions, as well as a comprehensive benefits package. Candidates applying from jurisdictions with specific pay disclosure requirements (e.g., California, Colorado, New York, Washington, Illinois, British Columbia) will receive location-specific compensation details in compliance with local laws.

Cyncly is committed to equal opportunity and does not discriminate based on race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law.

Applicants must be legally authorized to work in the country in which they are applying to work (United States or Canada). This role is not eligible for employer sponsorship now or in the future.

English is required for this position due to regular communication with customers and colleagues located outside Quebec and the need to review technical documentation available only in English.