Senior Executive-Clinical

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of an senior executive is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction.

Job title:

Senior Executive-Clinical

Job Description:

Education:

Any graduates or post graduate (preferably science background)

Professional Qualifications:

Nursing Certification (IRN)

Experience:

2.5+ years experience in HC domain & Clinical related field

Mandatory Skills:

Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

Ability to improve and/or transform teams processes across functions within the organization.

Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management.

Strong coaching and leadership skills, ability to develop and motivate employees towards improved performance.

Ability to delegate and manage work loads and projects across functions within the organization.

Ability to successfully drive continuous improvement efforts by leading various work streams related to call center metrics and monitoring tools.

Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results.

Strong operational and financial acumen, executive presence, and the ability to lead multiple sites.

Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.

Advanced customer focus and customer service skills.

Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.

Ability to handle reporting, financial analysis (cost-effectiveness, cost-benefit etc.) & budgeting.

Experience with Client relationship management is preferred

Roles & Responsibilities:

Possess basic knowledge of Healthcare

Good reasoning and analytical skills

Able to communicate fluently in the language required for the function/location

Active listening skills

Passion to learn

Influencing skills

Ability to comprehend the employee requirement well

Adhere to attendance and punctuality norms

Acquiring knowledge & skills of related areas of the process

Processing claims/developing projects/handling calls, as per the process guidelines

Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks

Adhering to the SLA, and understanding Quality & Auditing parameters

Meeting assigned productivity goals

Understanding and adhering to quality standards

Meeting TAT

Mentor & coach new members of the team based on requirement

To act as a subject matter expert

Ability to look for alternative solutions for problems identified; Takes decisions based on logical reasoning and relevant information

Assumes responsibility for work activities and coordinating efforts

Location:

BangaloreIndia