General Manager

GENERAL MANAGER

ROXY BALL ROOM LEICESTER HUMBERSTONE GATE

A LITTLE BIT ABOUT OUR BRAND:

Looking for a fun and exciting opportunity? Roxy Ball Room is the home of booze and ball games! One for the adults, as we are always an 18+ venue. Offering a wide range of gaming options from duck pin bowling to tech darts, karaoke to ice-free curling, get your balls wet with beer pong or try your hand at the exclusive Roxy creation Crazy Pool! Set to a classic rock & indie playlist with a drinks menu to knock your pins down, Roxy Ball Room is the place to be.

Started by 2 brothers 13 years ago, falling under the Professionals At Play umbrella, we now operate 29 sites nationwide with many more to come!

WANT TO BE A PART OF SOMETHING AMAZING?

WHAT WE’D EXPECT FROM YOU:

In a General Manager we want a leader that drives the business forward in a role that requires you to be a real team player with a passion for hospitality. Winning personality and a fun-loving spirit are a must!

Role Responsibilities:

Ensure we are delivering the best gaming experience for our guests on every visit.

Creating and delivering quarterly business plans.

Leading by example through; Training, coaching and developing a winning team.

Managing a P&L to meet financial targets and expectations.

Ensuring the business is managed correctly to achieve Quarterly and Yearly Bonus

Managing the Safety, Security and licensing aspects of the business.

Managing our guest experience platform to improve service and standards

Maintain a fun and engaging culture using our Brand Standards and Company Ethos

Monthly reviews with all your team members encouraging their growth and development.

Ensuring service standards and duty management are upheld throughout operating hours

Be an industry expert in all areas of duty management

WHAT WE WANT FROM AN INDIVIDUAL;

We want you to bring enthusiasm and your own character to the role. Roxy is about being professionals who bring the playground to the bar, and we want people to join us on this journey who share our values;

Passionate attitude

Loves to be professional playful

Always gives good energy

Your team. Every time

Can you motivate and lead a team?

Display a good work ethic and share knowledge?

Confidently create positive team culture and reinforcement?

Work Autonomously and utilise resources where available?

WHAT YOU GET;

Very competitive salary

Achievable bonus scheme

Tips & service charge shared equally amongst the whole team

50% off food and drink & free gaming

Regular team incentives- with rewards including paid trips abroad!

2 Staff Socials throughout the year

Employee Assistance Program that includes access to free counselling services

Further development opportunities within the company growth

Development courses including; leadership, mental health awareness, first aid and personal licences.

Access to Rewards Gateway, offering discounts at 100s of retailers

Holiday allowance increasing each year with length of service

Cycle2Work Scheme

SmartTech - buy tech from Currys and spread the cost interest free!

Full access to your Tips & Service Charge weekly through TiPJAR

JOB SPECIFICS

45hr working week across 5 shifts

It is expected that you will be available to work weekends and public holidays

Expected to have a reliable commute to work

Managing a large team of up to 50 staff members

Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager

Liaising with all departments of the Professionals At Play business including; marketing, sales, finance, operations and maintenance.

THINK YOU’VE GOT WHAT IT TAKES TO BE IN THE ROXY TEAM?

GOOD LUCK!