Customer Service Representative
About the role
ABOUT ROX UAE
At ROX UAE, we are shaping the future of intelligent mobility through innovation, premium design, and exceptional customer experiences. We are building a dynamic automotive brand focused on quality, performance, and service excellence across the UAE.
ROLE PURPOSE
As a Customer Service Executive, you will be responsible for delivering a professional and seamless customer experience across all touchpoints. You will handle customer enquiries, coordinate requests, resolve concerns, and work closely with internal teams to ensure timely and effective support.
KEY RESPONSIBILITIES
Handle customer enquiries through phone, email, WhatsApp, and other communication channels.
Provide accurate information on vehicles, services, appointments, and customer requests.
Record and follow up on customer complaints, concerns, and feedback.
Coordinate with sales, aftersales, service, and operations teams to resolve customer issues.
Schedule and confirm customer appointments when required.
Maintain accurate customer records and update CRM systems.
Follow up with customers to ensure requests are completed and satisfaction levels are maintained.
Escalate complex or sensitive cases to the relevant department or management.
Support customer satisfaction surveys and service quality initiatives.
Maintain a professional, courteous, and premium level of communication at all times.
Protect confidential customer and company information.
QUALIFICATIONS
Minimum 2–3 years of customer service experience, preferably within the automotive, retail, hospitality, or premium service sectors.
Automotive dealership experience in the UAE is an advantage.
Excellent verbal and written English communication skills.
Arabic language skills are highly preferred.
Strong communication, problem-solving, and interpersonal skills.
Customer-focused with a professional and positive attitude.
Ability to manage multiple customer requests and follow-ups efficiently.
Proficiency in Microsoft Office and CRM systems.
Bachelor’s degree or diploma in Business Administration, Customer Service, or a related field is preferred.
WORK CONDITIONS
Full-time position based in Abu Dhabi, UAE.
May require flexible working hours, including weekends or peak business periods.
Regular coordination with showroom, sales, service, and aftersales teams.
WHAT WE OFFER
Competitive compensation and benefits.
Professional and supportive work environment.
Training and career development opportunities.
Exposure to a premium and growing automotive brand in the UAE.
Work Location: In person
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