Receptionist
About the role
ABOUT ROX UAE
At ROX UAE, we are redefining premium mobility through innovation, technology, and exceptional customer experiences. Our Service Centre team plays a key role in ensuring every customer receives professional, efficient, and high-quality support.
ROLE PURPOSE
As a Receptionist – Service Center, you will be the first point of contact for customers visiting the ROX Service Center in Abu Dhabi. You will manage customer reception, appointments, service documentation, and coordination with Service Advisors and workshop teams to ensure a smooth customer journey.
KEY RESPONSIBILITIES
Welcome customers and manage the service center reception area professionally.
Handle incoming calls, enquiries, and service appointment requests.
Schedule, confirm, and coordinate customer service bookings.
Direct customers to Service Advisors and relevant departments.
Create, update, and maintain Job Cards accurately in the dealership system.
Ensure customer, vehicle, mileage, service request, and complaint details are correctly recorded on Job Cards.
Support Service Advisors with Job Card documentation, status updates, and administrative follow-up.
Track open Job Cards and coordinate with relevant teams to ensure timely updates and closure.
Maintain accurate customer, vehicle, and service records.
Follow up on customer requests and support communication between customers and workshop teams.
Manage the customer waiting area and maintain a premium service experience.
Assist with service documentation, filing, and daily reports.
Escalate customer complaints or urgent concerns appropriately.
Maintain confidentiality of customer and company information.
QUALIFICATIONS
Minimum 2–3 years of reception or customer service experience within automotive service centers or dealerships.
Previous UAE automotive service center experience is strongly preferred.
Hands-on experience with Job Cards, service bookings, and workshop documentation is required.
Good understanding of automotive service center and workshop processes.
Excellent English communication skills; Arabic is an advantage.
Professional appearance with strong interpersonal and customer service skills.
Ability to work efficiently in a busy service centre environment.
Good knowledge of Microsoft Office and dealership management or CRM systems.
Diploma or Bachelor’s degree is preferred.
WORK CONDITIONS
Full-time position based in Dubai, UAE.
Service center and customer-facing environment.
Flexible working hours may be required based on operational needs.
WHAT WE OFFER
Competitive compensation and benefits.
Professional and supportive working environment.
Training and career development opportunities.
Exposure to a premium and growing automotive brand in the UAE.
Work Location: In person
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