Retail Sales Manager

Where passion meets premium – join our retail team!

Location: CIUDAD DE MEXICO, MEXICO

Employment Type: FULL TIME, ONSITE

About Le Creuset

At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.

The Recipe for Success: Role Summary

Lead the expansion and professionalization of owned retail channels (boutiques, outlets, and shop-in-shop locations) to establish them as the brand’s primary sales and profitability channel. The objective is to transform the current operation into a standardized and strategic system that ensures a consistent brand experience and operational efficiency across all locations in Mexico.

Ingredients: Key Responsibilities

Expansion and Store Openings: Coordinate all aspects of new store openings, including legal requirements, architectural plans, IT systems implementation, and point-of-sale setup.

Operational Standardization: Develop and execute an operations manual that standardizes processes, including weekly and monthly activities, replenishment, and visual merchandising displays.

Talent Management: Oversee recruitment, onboarding, and leadership of store managers and sales associates.

Multi-Channel Talent Management: Directly supervise employees across Retail and Company-Owned Boutique channels.

Commercial Planning: Establish sales targets, profit goals, and commercial drivers.

Inventory and Expense Control: Monitor store expenses and inventory control.

Operational Continuity: Support ERP systems and POS modules during critical hours.

The Perfect Blend:

What We’re Looking For

Professional Requirements

Education: Bachelor’s degree in Business Administration, Marketing, Business, Commercial Relations, or related field. Specialization preferred.

Experience: Minimum 6 years in retail, sales, or commercial supervision, including 3 years leading store operations.

Competencies

Hard Skills: Retail management, store openings, KPI tracking, inventory control, visual merchandising.

Soft Skills: Ownership, leadership, communication, decision-making, problem solving.

Tools / Technology

Intermediate to advanced Microsoft Office, ERP systems, inventory matrix management.

Why Join Our Table?

At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork.

Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

Diversity and Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.