Customer Success Manager EU

Location: Barcelona based or open to move to Barcelona

About us

TyrAds is a leading tech-driven loyalty and rewards platform that partners with businesses to create meaningful and rewarding experiences for their customers. With millions of users across our platforms, we specialize in innovative AdTech solutions powered by big data, machine learning, and deep learning technologies.

Our systems process over 10,000 events per second, delivering real-time insights at scale. We build seamless user experiences across web, Android, and iOS, while leveraging ML/AI to power personalization and advertising effectiveness.

We are a team of 90+ employees worldwide and growing, guided by values of transparency, ownership, learning from mistakes, and respect for diverse cultures. Our product development follows Agile methodologies with weekly releases and collaboration tools such as GitHub, Jira, and Slack.

We are seeking a Customer Success Specialist for our company who will be responsible for providing excellent customer support to our gaming clients and ensure they have a positive experience with the company's service. This position involves engaging with customers through various channels and to troubleshoot issues, answer questions, and provide support and would require a person to learn and operate on various different platforms. The ideal candidate should have a passion for gaming, excellent communication skills, and an ability to work effectively in a fast-paced and dynamic environment.

Job requirements: Must haves

Bachelor's degree in Marketing, Business, or a related field.

Proven experience in user acquisition within the gaming industry.

Strong understanding of mobile gaming platforms and trends.

Familiarity with analytics and tracking tools to measure and optimize campaign performance.

Excellent communication and interpersonal skills.

Familiarity with CPE and Offerwalls is a must.

Creative thinking and problem-solving abilities.

Ability to work collaboratively in a fast-paced, dynamic environment.

Job responsibilities: Your Responsibilities

Monitor and report on key performance indicators, providing actionable insights to improve user acquisition efforts.

Collaborate with mobile gaming partners to identify and implement user acquisition opportunities within their platforms.

Develop and execute user acquisition strategies to drive growth and engagement.

Analyze data and metrics to identify trends, insights, and optimization opportunities.

Utilize a data-driven approach to optimize marketing campaigns and maximize ROI.

Stay abreast of industry trends and emerging opportunities in the gaming and rewards sector.

Foster strong relationships with gaming communities, and key stakeholders.

Monitor and report on key performance indicators, providing actionable insights to improve user acquisition efforts.