Junior Customer Care Executive

Junior Customer Care Executive

Job Summary:

We at ROBU.IN are building a High-Performance team & have a vacancy for a Junior Customer Care Executive to join our team. Please note this position is suitable for Candidates with Fresher to 1 year of experience in Customer Care profile.

We are looking for smart candidates with Fluent Communication, good interpersonal skills and who are able to handle stress/work pressures well. Candidate should possess good listening skills, with ability to think quickly, make a recommendation or provide solutions to the customer's queries. A clear & pleasant speaking voice with fluency in English is must.

Number of Positions: 01 required.

Experience: 0 to 1 years (Customer Service Executive (CSE), CRM or Customer Support/Customer Care Executive will be preferred).

Salary Range: Rs. 2,38,089/- to Rs. 3,00,348/- (per annum CTC); In-Hand: 15-k to 20-k Per month + (P.F, ESIC & Health Insurance Benefits). * Salary depends on interview, Skills, Experience & last-drawn salary.

Educational Qualification: Any Graduate, Under-Graduate, 12th passed.

Required Skills:

Major skills and Competencies required in a candidate are:

Fluent English (Both verbal and written) skills.

Ability to listen and active problem-solving skills.

Good interpersonal skills.

Ability to handle pressure.

Basic Computer Knowledge, MS-Word/Excel/PowerPoint.

Job Responsibilities and Duties:

To handle customer queries and escalations systematically, providing them with the best solutions.

To handle customer calls and tickets (emails).

New customer addition and customer retention.

Answer Customer/Client calls & queries professionally to provide information about products and services, take/cancel orders, or obtain details of complaints to provide with a resolution.

Keeping records of customer interactions & transactions, recording details of inquiries, complaints & comments, as well as actions that are taken. Process orders, Order forms/applications.

The follow-up to ensure that appropriate actions are taken on customers/clients' requests.

Refer unresolved customer grievances or special requests to designated departments for further investigations.

Benefits:

Limited Calls. No heavy call flow level, per day (mostly less than 40).

Day Shift only.

Semi-voice process (mails + calls), good exposure to handling customer grievances, process improvement along with regular routine work.

Health Insurance (cover worth Rs. 4 lakh) on completion of probation period of 6 months.

1 Fixed Weekly-Off (Sunday) and 2nd Weekly-Off will be Rotational (rotational off changes on weekly basis).

Pay: ₹238,089.00 - ₹300,348.00 per year

Benefits:

Health insurance

Paid time off

Provident Fund

Work Location: In person