Team Leader - Iberian Market

Team Leader - Iberian Market

Location: Portugal, Porto

Job category: Operations

Language: English, Spanish, Portuguese

Transcom is a global community of customer experience experts - nimble, driven, and committed to the brands we serve. Right now, we’re searching for a Team Leader to mentor, and drive your team to deliver outstanding customer experiences.

Ready to take the lead and make a difference? Join us and let’s create something brilliant together!

What’s in it for YOU!

International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one

Full-time 40 hour permanent contract

Language bonus for campaign performance

The chance to grow within an international company with CX-driven culture

Join Transcom as a Team Leader!

Be on the front line of support for clients and deliver impactful work on a company level. In this role you will:

Provide precise information to generate the earnings and growth forecast

Notify, guarantee and monitor the operating targets assigned to each of the agents forming the team

Act in line with the guidelines set by the Company giving an example to the remaining employees

Respond proactively to the variations established on a service level, with smooth communication to the team to achieve adequate adaptation

Meet and exceed targets set by each service, review and assess the performance reports and promoting specific measures to attain such targets

Prepare reports on the evolution of your team’s performance in relation to results and the service quality offered

Advise the team on their on-going professional development, motivate and lead the work team

To be successful in this role, the following is needed:

C1 or native written and spoken proficiency in Portuguese and Spanish

Strong verbal and written communication and interpersonal skills, such as empathy and listening

Ability to quickly absorb information, adapt and respond to change

Positive attitude and willingness to provide brilliant customer experience

Immediate availability to work in a rotating schedule

Please inform your line manager before submitting your application. To make sure this role is a great fit for you, take a moment to check the minimum requirements outlined in the full job description.

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future.

Getting recognized for working hard, being a team player and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom.

Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.