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Customer Service Specialist - SP&ENG Market

Transcom

Porto, PTonsitePosted Aug 15, 2026
Posting intelligenceActively listed

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About the role

Customer Service Specialist - SP&ENG Market

Location: Portugal, Porto

Job category: Customer Service Representative (CSR)

Language: English, Spanish

Do you love building relationships and solving problems? As a Spanish-speaking Customer Service Representative, you’ll have the opportunity to help customers, resolve issues and provide exceptional service.

Sounds interesting? Join our team and make a lasting impact.

What’s in it for YOU!

International and inclusive environment, that makes you feel supported, encouraged and welcome from day one

Continuous development through our internal learning platforms and external training

Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists

Paid training that will introduce you to the specifics of the job

Join us as a Customer Service Representative in the Spanish market!

In this role you’ll play a key part ensuring customer satisfaction in the HoReCa industry, working in a multicultural and fast-paced environment. Your mission will be:

Handling customer inquiries and providing helpful, clear information

Assisting with product and service-related questions

Quickly resolving customer issues, ensuring high levels of satisfaction

To be successful in this role, the following is needed:

Native or fluent in Spanish (level C1+)

Intermediate English proficiency (B2+) written and oral

Availability to work on-site in the center of Porto

Ability to work within shifts between 7am and 9pm

Strong verbal and written communication and interpersonal skills, such as empathy and listening

Positive attitude and willingness to provide brilliant customer experience

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other.

You’re included just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

Timeframe is an omni-channel customer experience specialist with operations in Germany, Portugal and Greece. Since August 2023, timeframe is part of the Transcom Group. To learn more about Transcom visit:transcom.com

Questions about this role

Click "Apply with AI Applyd" above and you are done. Your resume is rewritten for this advert, the screening questions are answered, and it is submitted on Transcom's own hiring system. No retyping your history, no fourteen tabs, no evening lost.

Compensation for Customer Success Manager roles in Portugal varies widely by seniority, employer size, and remote vs onsite arrangement. Check the salary range on this listing when published, or browse our Customer Success Manager hub for Portugal medians across recent openings.

You never touch the form - the application is filled and submitted for you on Transcom's own hiring system. It is not marked sent when we press submit. It is marked sent when a confirmation from their system arrives at the address we apply with, and your dashboard shows which stage each application is at until then.

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