Customer Solutions Coordinator

As a Customer Solutions Coordinator, you’ll be the key link between our customers and internal teams, ensuring every solution is delivered smoothly and with care.

This permanent role combines coordination, problem-solving, and relationship-building to create exceptional customer experiences. You’ll manage contracts, oversee service delivery, and work closely with suppliers and partners to keep projects on track. If you’re organised, adaptable, and passionate about helping people, this is a role where you’ll truly make an impact.

Join us as we continue to grow and make a mark as the 4th largest telco in Australia!

Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!

Our fantastic culture lives and breathes our values:

Don't be ordinary, be awesome

Think BIG

No bullsh*t

Be good to people

Have fun

We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.

But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)

Discounted internet up to the value of $109 per month

20% off our Mobile services

Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more

Celebrating you! With monthly rewards and recognition

Internal training and resources for you to continue to learn, grow and achieve your career goals

Yearly allowance for amazing Aussie merch

Fitness Passport for access to multiple gyms and pools across Australia

Let’s talk about you

You’re someone who thrives on collaboration and takes pride in creating positive experiences for others. You enjoy building strong relationships and have a natural ability to stay organised while juggling multiple priorities. You’re curious, adaptable, and love learning new things to help you grow and support your team.

A warm and approachable communication style with exceptional interpersonal skills

Proven experience delivering outstanding customer service (around three years)

Strong organisational and time management skills that keep things running smoothly

Ability to write clearly for different audiences

A knack for problem-solving and thinking proactively

Comfortable working on your own while contributing to a supportive team environment

Quick to learn and flexible when things change

Familiarity with project management methodologies

Knowledge of telco and data services is essential

How will you support our “Why?”

As a Customer Solutions Coordinator, you’ll play a key role in bringing our values to life by ensuring our customers feel supported and cared for every step of the way. You’ll work closely with customers, sales teams, and technical experts to make sure solutions are delivered seamlessly and with heart.

Coordinating customer solutions and ensuring successful delivery

Assisting with procurement and logistics to keep projects on track

Managing customer contracts and Service Level Agreements

Performing quality checks after implementation to maintain high standards

Responding to inbound calls and enquiries with empathy and clarity

Handling orders and liaising with management to resolve issues promptly

Working with wholesale suppliers to troubleshoot and resolve order challenges

Maintaining accurate records and data entry

Jumping in to help with other tasks as needed

Ready to join?

Hit the apply button to submit your application and our fantastic team will be in touch!

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at careers@team.aussiebroadband.com.au

Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!