Sales Advisor

Company: Finning (UK) Ltd

Number of Openings: 3

Worker Type: Permanent

Position Overview: Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for a motivated Sales Advisor to join our team and be part of a company that values your contributions and supports your growth.

Job Description:

Are you passionate about delivering exceptional customer service and have a knack for technical problem-solving? Join our dynamic team at Finning as a Sales Advisor and play a key role in supporting our customers with expert advice, technical insight, and tailored parts solutions. This is your opportunity to work with a global leader in heavy equipment and make a real impact in a customer-focused, collaborative environment.

Key Responsibilities:

Drive Sales Excellence: Convert parts sales opportunities through outstanding customer service and technical product knowledge.

Support Complex Enquiries: Act as a key contact for internal and external customers, especially for technical or complex queries.

Interpret Parts Accurately: Ensure the correct parts are sourced, quoted, and delivered to meet customer needs.

Collaborate Cross-Functionally: Work closely with supply chain, warehouse, and other departments to ensure seamless service delivery.

Enhance the Customer Journey: Provide regular updates and ensure customers understand the value of Finning products over competitors.

Identify Opportunities: Analyse technical data to upsell and cross-sell complementary parts and services.

Mentor and Develop: Support and coach junior team members, sharing your technical expertise to build team capability.

Knowledge, Skills & Experience:

Proven track record in a technical sales or customer service role

Strong diagnostic and problem-solving abilities

Excellent communication and negotiation skills

Customer-centric mindset with a resilient and goal-oriented approach

Ability to optimise sales opportunities and navigate CRM systems

Team player with a proactive and responsive attitude

What We Offer:

In addition to a competitive salary, bonus, 25 days holiday, up to 7% pension and life insurance, you will benefit from:

A comprehensive benefits package

A supportive and collaborative work environment

Opportunities for professional growth and development

Why Join Us:

At Finning, we believe in the power of our people. We offer a dynamic work environment where your contributions are valued, and your career growth is supported. If you are passionate about customer service and are ready to take on a new challenge, we want to hear from you.