Eligibility Chargeback Manager - CuraScript - Remote

Role Summary

The Eligibility Manager is a people leader responsible for overseeing complex chargeback, cash, and adjustment activities while ensuring operational excellence across the Chargeback Administration function. This role leads a team of 4–7 analysts, partners closely with leadership, vendors, and cross‑functional business partners, and drives efficiency, data quality, and resolution of escalated issues across chargeback and accounts receivable workflows.

This role includes direct people management and is accountable for coaching, developing, and prioritizing work across the analyst team. The Chargeback Manager reports to the Senior Manager and provides regular operational readouts, performance updates, and escalation insights to the Director to support decision‑making, risk management, and strategic alignment.

Key Responsibilities

Operational & Analytical Responsibilities

Lead day-to-day chargeback, cash application, and adjustment operations across a team of 4–7 analysts, ensuring workload balance, service levels, and quality standards are met

Oversee advanced analysis and resolution of complex payment discrepancies, pricing variances, contractual issues, and aged receivable items

Ensure accurate application of cash and adjustments in accordance with audit controls, contractual terms, and internal policies

Prepare and review End-of-Month reporting, ad hoc analyses, and management-level summaries

Monitor team performance, productivity, and operational metrics to identify risks and drive timely corrective action

People Leadership, Escalation & Vendor Support

Directly manage, coach, and develop a team of 4–7 analysts, including performance management, prioritization, and capability building

Serve as the primary escalation point for complex chargeback and accounts receivable issues, ensuring timely resolution and clear ownership

Provide guidance and subject matter expertise to support accurate and timely resolution of chargeback activity across the team

Partner with the Senior Manager on workload planning, team development, and operational priorities

Provide regular readouts and escalation insights to the Director, highlighting performance trends, key risks, and recommended actions

Act as a key liaison between Chargeback Operations, Finance, Pricing, and external vendors to resolve disputes and systemic issues

Vendor Management & Business Engagement

Assist in establishing and maintaining regular business reviews / touchpoints with top vendors

Prepare data, insights, and discussion materials for vendor touchpoints to drive accountability, transparency, and continuous improvement

Track vendor performance trends, recurring issues, and follow‑up actions resulting from business reviews

Partner with internal stakeholders to align on vendor strategies, risks, and improvement opportunities

Process Improvement & Project Leadership

Assist with spearheading projects focused on process efficiency, data cleanup, and operational improvements

Identify gaps in current workflows, controls, or data quality and recommend sustainable solutions

Partner with cross‑functional teams (Finance, Pricing, IT, Audit, Vendor Management) to implement process or system enhancements

Document processes, controls, and best practices to support scalability and consistency across the team

Support testing, validation, and adoption of system enhancements or process changes

Governance & Controls

Ensure compliance with audit requirements, internal controls, and vendor‑specific deadlines

Contribute to risk identification and mitigation efforts related to chargeback processing and vendor performance

Provide leadership with data‑driven insights to inform prioritization and decision‑making

Skills & Qualifications

5+ years of experience in chargebacks, accounts receivable, cash application, or adjustments within a B2B manufacturing or distribution environment

Strong understanding of supplier contracts, chargeback processes, audit controls, and operational governance

Demonstrated experience leading or managing teams, including coaching, performance management, and workload prioritization

Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data analysis techniques

Hands-on experience with ERP systems (SAP and/or Oracle required)

Strong problem-solving skills with the ability to independently resolve issues and lead escalations across cross-functional stakeholders

Excellent verbal and written communication skills, including experience engaging with vendors, leadership, and cross-functional partners

Proven ability to manage multiple priorities, monitor team performance, and meet vendor-specific deadlines

Experience preparing management readouts and operational summaries for senior leadership preferred

Education

Associate’s degree or higher preferred

High school diploma or equivalency required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 77,300 - 128,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.