Senior Key Account Adminstrator
Skills
About the role
Location
Dublin
Job ref:
127898
Published:
about 9 hours ago
Senior Key Account Administrator
HSS Hire, Greenogue- D24 ET32
Part of Grafton Group Plc, Chadwick's Group is the market leader in the builder’s merchanting industry in the Republic of Ireland. The core business is through the traditional Builders Merchants division. Main brands include Chadwick's, Cork Builders Providers, Davies &Telford's. In addition, and through organic growth and acquisitions the Group have established a range of brands which are close to the core but offer a uniquely different range of products. These include Heiton Steel, Panelling Centre, Morgans Timber, Proline, Sitetech & HSS Hire
HSS Hire is a leading provider of tool and equipment hire in Ireland, renowned for delivering quality products and exceptional customer service to a wide range of industries. With a strong commitment to innovation and customer satisfaction, HSS Hire continues to its reach and enhance its service offering, ensuring it remains a trusted partner for businesses nationwide.
Principle Objective
The successful candidate will play a pivotal role in managing and supporting key client accounts, ensuring the highest standards of service and administration. They will act as the main point of contact for high-value clients, ensuring their needs are met efficiently and professionally.
Knowledge & Experience
Excellent written and numerical skills
Strong IT literacy and ability to quickly learn new systems
3+ years’ experience in key account administration or a similar role in a fast-paced environment
Experience with CRM and order processing systems
Proven track record in managing client relationships
Key Responsibilities
Manage and nurture relationships with key accounts, ensuring client satisfaction and retention
Oversee complex order processing, ensuring accuracy and timely delivery
Act as the primary point of contact for key clients, handling queries, requests, and complaints
Prepare regular reports on account status, sales performance, and client feedback
Resolve issues promptly to maintain strong client relationships
Administer contracts, renewals, and amendments for key accounts
Liaise with internal teams (sales, logistics, finance, etc.) to coordinate and deliver client requirements
Identify and implement process improvements within account administration
Mentor and support junior administration staff as required
Maintain accurate and up-to-date client records and documentation
Ensure compliance with company policies and procedures
Support the development and implementation of strategic and business plans in consultation with Senior Management
Always maintain a high standard of customer service
Essential Competencies
Excellent interpersonal and communication skills
Strong organizational skills and attention to detail
Ability to prioritize workload and manage multiple tasks simultaneously
Analytical and problem-solving abilities
Commercial awareness and numeracy skills
Adaptable, flexible, and able to cope with an evolving role
Positive and enthusiastic approach to work
High level of confidentiality, tact, and diplomacy
Ability to work effectively as part of a team
Key Relationships
Key Account Clients
Branch Manager
Sales Representatives
Regional Director
Head Office Team
Internal Departments (Logistics, Finance, etc.)
Contract Type
Permanent, full-time
42.5-hour contract
Working week: Monday to Friday
Our Benefits Include
Competitive basic salary
Private health care
Sick pay scheme
Paid maternity and paternity leave
Pension scheme
Colleague saving scheme
Profit share scheme
Colleague discount
Educational assistance
Wellness initiatives
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