Retail Showroom shift supervisor

Ballymount, Dublin

At McSport, we don't just sell sports and fitness equipment - we help schools, gyms, clubs, and communities perform at their best. As Ireland's leading independent supplier of sports and fitness equipment, we are passionate about delivering exceptional service, building strong relationships, and creating an outstanding customer experience at every touchpoint.

We are now looking for an ambitious, energetic, and customer-focused Shift supervisor to support our Showroom Manager with our flagship showroom and inspire a team of 5 sales professionals to deliver excellence every single day.

About McSport

McSport is a 100% Irish-owned, second-generation family business with over 40 industry experts dedicated to delivering the highest standards of product, care, and service.

As home to the largest Sports & Fitness Showroom in Ireland, we pride ourselves on living our core values every day - especially our commitment to putting the Customer First.

The Role

As shift supervisor you will take ownership of the day-to-day operations of our showroom and support the showroom manager.

You will play a key role in shaping the customer journey, streamlining administration processes, and ensuring every customer interaction reflects the McSport brand and values.

Key Responsibilities

Leadership & Team Development

Support the showroom Manager to Lead, motivate, and develop a high-performing showroom team of 5 employees and support achieving targets.

Support training of new team members.

Drive employee engagement, teamwork, and continuous improvement.

Lead by example and promote McSport's core values across the team.

Customer Experience - Customer First

Ensure every customer receives a professional, welcoming, and seamless experience from start to finish.

Resolve customer queries, complaints, and issues efficiently and professionally.

Continuously identify ways to improve the customer journey and showroom experience.

Support the team in delivering expert product knowledge and exceptional service standards.

Build strong long-term relationships with customers and key accounts.

Operational Excellence & Process Improvement

Oversee the smooth day-to-day running of the showroom operations.

Identify opportunities to improve administration processes and operational efficiencies.

Ensure quotes, orders, warranties, and customer follow-ups are completed accurately and within agreed timelines.

Monitor workflow and ensure strong communication between departments.

Ensure showroom standards, displays, and presentation are maintained to the highest level.

Support stock management and operational planning where required.

Sales Performance

Support the team in achieving showroom sales targets and KPIs.

Monitor sales performance

Encourage upselling and cross-selling opportunities while maintaining a customer-first approach.

What We're Looking For

Proven experience in retail, showroom, and sales

Proven experience achieving targets

A strong passion for customer service and people leadership.

Excellent communication and interpersonal skills.

Experience using Navision an advantage

Highly organised with strong administrative and problem-solving abilities.

A proactive mindset with the ability to improve systems and processes.

Commercially aware and results driven.

Ability to work in a fast-paced environment and manage multiple priorities.

Working knowledge of the sports and fitness industry would be an advantage.

Personal Training qualification is desirable but not essential.