Key Account Manager - South Bank, QLD

Job no: 532157

Brand: FCM

Work type: Full time

Location: Queensland

Categories: Sales and Customer Service, Leadership

Forming part of the corporate arm of Flight Centre Travel Group (FCTG), FCM is the business travel partner of choice for large national, multinational, and global corporations. We are an award-winning global corporate travel management company, ranking as one of the top five by size around the world.

ABOUT THE OPPORTUNITY

As a Key Account Manager, you will drive customer profitability, retention, and growth across large, strategic, and multinational clients.

You will play a key role in delivering value-led travel programs while building strong, executive-level relationships across global markets.

This is a high-impact role where you will influence strategic direction, optimise commercial outcomes, and collaborate with cross-functional teams to deliver best-in-class customer experiences.

You will be at the centre of innovation, using insights and technology to enhance customer programs and unlock new opportunities.

WHAT YOU WILL DO:

Drive customer profitability, growth, and retention across strategic global accounts

Identify opportunities for value-added sales, growth, and increased service adoption

Conduct profit and loss reviews and ensure commercial agreements are met

Build and maintain strong relationships with key stakeholders, including C-suite executives

Engage internal teams (operations, finance, technology) to deliver value and service excellence

Lead strategic conversations to influence customer programs and business decisions

Deliver innovation by recommending and implementing new products and services

Develop and execute customer business plans aligned to client goals

Analyse customer data and trends to identify insights and opportunities for improvement

Utilise CRM systems (e.g., Salesforce) to manage communications and track activities

Manage and deliver key customer projects with clear stakeholder communication

Collaborate with regional and global teams to optimise contract performance and delivery

Influence change through strong storytelling, ROI articulation, and data insights

WHAT YOU WILL NEED:

Minimum 5 years’ experience in Account Management

Proven success managing large, strategic, or multinational customers

Commercial acumen and experience managing customer profitability

Ability to build executive-level relationships

Experience working with cross-functional and global teams

Strong analytical and data interpretation skills

Experience using CRM tools (e.g. Salesforce)

Excellent communication, negotiation, and influencing skills

Strong project management capability

Travel industry experience preferred

WHAT YOU WILL ENJOY:

‍ ️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

Development: Individualised Learning & Development pathway options

Access to ' Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok 2026, Sydney 2027)

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect positive change to the environment

Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Please Note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.

#LI-CM1#FCMAU#LI-Onsite

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