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Service & Support Specialist - Workforce Management (m/f/d)

Schwarz Corporate Solutions

Barcelona, ESonsitePosted Aug 14, 2026
Posting intelligenceActively listed

About the role

Location

Calle Bergara 13

8002 Barcelona

Employment Area

IT - Consulting

Level

Experienced professionals

Working Model

Full-time

Reference ID

48308

Join Schwarz Digits - IT Hub of Europe's Largest Retail Group.

At Schwarz Digits Spain, we provide high value IT services for the entire Schwarz Group, which includes Lidl, Kaufland, Schwarz Produktion, PreZero, Schwarz Digits, STACKIT, and XMCyber.

As part of a top 5 global retail company, we serve 6 billion customers through 14,200 stores in 32 countries, supported by over 595,000 employees. We are looking for open-minded colleagues with passion for technology, who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.

Elevate your career with us, where development and progress are at the heart of everything we do.

Your tasks

You strengthen our international team in the Schwarz Group's Service & Support department, specifically within HR Systems, focusing on Workforce Management tools.

You support our HR Key users and HR Business Solutions Experts colleagues from Lidl, Kaufland and other companies within the Schwarz Group with troubleshooting.

You prioritize, analyze, document and process incoming error tickets.

Your activities also include close cooperation with specialist departments as well as internal and external development teams.

If necessary, you train the local support departments through specially created training sessions.

Continuous optimization of support processes and operations is a primary focus of your day- to- day.

You handle proactive and reactive problem management to avoid long-term disruptions in HR Systems.

You serve as the primary service contact person for application support

Your profile

Education: A university degree in Information Technology or a related field is desired.

Experience: You already have professional experience in IT support tasks or IT projects.

Systems: Ideally, you have experience handling Support Ticketing Systems

Languages: Fluent English (must-have) and at least B2-level German (very desirable).

Motivation: You are motivated by familiarize yourself with new topics

Skills: You are characterized by strong analytical skills, interconnected thinking, and a passion for process optimization.

Teamwork: You enjoy working in an international team environment.

Mindset: You are results oriented, and demonstrate a ‘can-do' attitude – bringing adaptability, flexibility and resourcefulness

Certifications: Knowledge in ITIL is a plus.

Questions about this role

Click "Apply with AI Applyd" above and you are done. Your resume is rewritten for this advert, the screening questions are answered, and it is submitted on Schwarz Corporate Solutions's own hiring system. No retyping your history, no fourteen tabs, no evening lost.

Compensation for Other roles in Spain varies widely by seniority, employer size, and remote vs onsite arrangement. Check the salary range on this listing when published, or browse our Other hub for Spain medians across recent openings.

You never touch the form - the application is filled and submitted for you on Schwarz Corporate Solutions's own hiring system. It is not marked sent when we press submit. It is marked sent when a confirmation from their system arrives at the address we apply with, and your dashboard shows which stage each application is at until then.

Twelve applicant tracking systems have a real apply path: Workday, Greenhouse, Lever, Ashby, Workable, iCIMS, Personio, Recruitee, Teamtailor, Rippling, Breezy and SmartRecruiters. Your application goes in on the employer's own hiring system, never into an aggregator queue.

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