Client Administrator

General Information

Job ID

36992

Location

Dublin, Ireland

Work Types

Full Time, Permanent

Categories

Client Corporate Secretarial, Client Relationship Management, Entity Management, Entry Level, Internal Legal

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About TMF Group

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. Our 11 000+ experts and 125+ offices in 87 jurisdictions worldwide serve corporates, financial institutions, asset managers, private clients and family offices, providing the combination of accounting, tax, payroll, fund administration, compliance and entity management services essential to global business success

Discover the Role

Join our Capital Markets Services (CMS) Transaction Services team and play a key role in delivering exceptional corporate administration and company secretarial services to a diverse portfolio of clients. As a Client Administrator, you will support the establishment and ongoing administration of Special Purpose Vehicles (SPVs), ensuring compliance with statutory and regulatory requirements while maintaining the highest standards of accuracy and professionalism.

You will be involved throughout the transaction lifecycle, from initial setup through to closure, coordinating administrative processes and ensuring the timely and efficient delivery of client services. Working closely with both internal teams and clients, you will contribute to smooth transaction execution, accurate SPV structures, and outstanding client experiences.

This is an excellent opportunity for a detail-oriented professional who thrives in a fast-paced environment, enjoys managing multiple priorities, and is committed to delivering high-quality service and operational excellence.

Key Responsibilities

Supports the successful execution of all end-to-end SPV activities for TMF’s clients, ensuring client setups are completed in a timely and accurate manner in line with the Companies Act 2014

Works closely with other teams in TMF Ireland, including but not limited to, the Entity Management, CMS Transaction Review and Client Accounting teams

Builds relationships with clients whilst enhancing TMF’s strong reputation in the CMS services space with tax advisors, banks, custodians, lawyers and other key partners

Ensure accurate and concise communications with clients, seeking support from the Client Account Manager if required

Draft and self-review set-up/boarding documents including local filings, tax registrations and classifications before validating with the Client Account Manager

Adhere to TMF internal procedures and ensure compliance with TMF’s Risk and Control framework and processes. This includes ensuring the 4 eye principle is always followed

Assist with the co-ordination and resolution of Customer Due Diligence (CDD) queries

Make suggestions for continuous improvement, challenging the status quo

Ensure TMF internal AML compliance procedures are complied with in full and in a timely manner

Ensure all client data is managed with integrity and maintained correctly

Ensure successful delivery of client work with accuracy and completeness

Work under the direction of a Client Account Manager ensuring work is delivered on time

Ensure TMF meets our obligations to clients, providing all SPV setup services needed to effectively close a transaction within required timelines

Provide exceptional customer service whilst being decisive, firm and empathetic with customers

Ensure customer complaints are escalated to the Client Account Manager within 24 hours; and

Assist in business development and identify opportunities for cross-selling and up-selling of other company services, or billing for out of scope items

Key Requirements

A degree in Law, Business or Corporate Secretarial background is desirable

A candidate with relevant work experience is preferred

Experience of Capital Markets/Aircraft Leasing transactions or company secretarial experience is an advantage

Resourceful, independent and strong problem-solving abilities

Excellent written and communication skills, with strong ability to plan ahead and organise themselves

Analytical structured mind set with ability to follow and build upon existing processes and ensure data is maintained with accuracy and consistency

Fluency in English is essential, with knowledge of other languages an advantage

Proficiency in MS Excel and MS Word is essential, with experience of Blueprint preferred

Experience in an outsourcing firm with good client servicing skills is preferred

CRITICAL COMPETENCIES FOR SUCCESS

Operational Excellence

Will take advantage of learning opportunities to meet needs of current job

Has a good understanding of technicalities of own role

Promptly and efficiently completes work assignments

Commercial Awareness

Good understanding of how immediate team interact with other teams in function to deliver results

Understand TMF Group Code of Conduct and values

Leadership & Resource Management

Provides guidance on basic tasks to colleagues in immediate team

Manages personal workload effectively

Interpersonal Skills

Responds to and anticipates client needs in a timely and professional manner

Listens actively, considers people’s concerns and adjusts own behaviour in a helpful manner

Client Excellence

Consistently strives to provide a quality service

Implements the necessary steps of the service process

Handles complaints and difficult customers in positive and effective manner, taking into account global and cultural differences

Takes responsibility for obtaining and sharing required information with others

Understands clients, identifies their needs and creates positive first impressions

What’s in it for you?

Pathways for career development

Work with colleagues and clients around the world on interesting and challenging work

We provide internal career opportunities so you can take your career further within TMF

Continuous development is supported through global learning opportunities from the TMF Business Academy

Making an impact

You’ll be helping us to make the world a simpler place to do business for our clients

Through our corporate social responsibility programme, you’ll also be making a difference in the communities where we work

A supportive environment

Strong feedback culture to help build an engaging workplace;

Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best

We’re looking forward to getting to know you!