Consultant

Role description

Overview

LTM - a Larsen & Toubro company - is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it.

Website

Role - Service Desk Engineer (Danish Speaking)

Working Model - Onsite 5 Days

Type of Hiring - Both Full Time and Fixed Term Employemet

Duration - Till 2027 and extendable

Looking for - Immidiate joiner with ITIL knowledge

Does experience need to be Domain Specific - Windows/OS/Hardware/Software installation/O365/Teams issue

About the Role

We are looking for an experienced Engineer - Service Desk Operations to provide Level 1 (L1) technical support to Danish-speaking users. The role involves handling inbound calls, service requests, and incident tickets while ensuring timely resolution of technical issues and adherence to service level agreements (SLAs). The ideal candidate will have strong customer service skills, excellent communication abilities, and a solid understanding of IT service management practices.

Note: Danish language proficiency (Professional/Native level) is mandatory.

Key Responsibilities

Provide L1 technical support through phone, chat, email, and ticketing systems.

Handle inbound calls and service desk tickets from end users.

Troubleshoot and resolve basic technical issues related to Windows operating systems and applications.

Diagnose and support LAN/WAN and internet connectivity issues.

Escalate unresolved incidents to appropriate resolver groups through the ITSM tool.

Install, configure, upgrade, and troubleshoot Windows operating systems and authorized desktop applications.

Support and troubleshoot printers and desktop/laptop hardware issues.

Perform preventive maintenance on desktops, laptops, and printers.

Configure and customize desktop hardware according to business requirements.

Manage Office 365 user accounts, mailboxes, and distribution lists.

Administer Active Directory user accounts, including account creation, modification, and password resets.

Assist users with software, hardware, and peripheral device-related queries.

Take ownership of incidents and service requests and maintain accurate documentation in the ITSM tool.

Configure and support mobile devices (iPhone, iPad, and Android) for email and business applications.

Identify and escalate critical issues that may impact business operations.

Contribute to service improvements and achievement of project KPIs and SLAs.

Required Technical Skills

Microsoft Windows OS

Office 365 (O365)

Active Directory

Citrix

Networking (LAN/WAN)

Mobile Operating Systems (Android & iOS)

Antivirus Solutions

Basic understanding of:

Outlook

Mac OS

Virtualization concepts

Web-based and installed applications

Preferred Skills

Exchange Server Technologies

VMware and Virtualization Technologies

Infrastructure Support Knowledge

Desired Competencies

Strong customer focus and service orientation

Excellent verbal and written communication skills

Effective problem-solving and troubleshooting abilities

Ability to work collaboratively in a team environment

Strong ownership and accountability

Knowledge of ITIL processes (Incident, Service Request, Change, and Problem Management)

Experience

Experience in Service Desk, Helpdesk, Desktop Support, or Technical Support environments.

Hands-on experience resolving end-user technical issues via phone, chat, email, and remote support tools.

Experience supporting Danish-speaking users is highly preferred.

Skills

Mandatory Skills : Jira Service Desk, Servicedesk, Windows Server

About LTM

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/