Sales Enablement Specialist, APAC

Job no: 531476SW

Brand: FCM

Work type: Full time

Location: Kuala Lumpur, Malaysia, Hong Kong, Beijing, China, Shanghai, China, New South Wales, Queensland, Victoria, Western Australia, Singapore

Categories: Sales and Customer Service

Head office opportunity: Australia, Hong Kong, China and Malaysia

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!

Join FCM Travel’s growing Sales Enablement & Onboarding function and play a critical role in shaping the success of our sales teams across APAC.

In this newly created role, you will help accelerate BDM performance by delivering impactful onboarding, embedding the SPICED methodology, and ensuring sales teams have access to the right content, tools, and resources at the right time.

Working across diverse markets including ANZ and Asia, you will partner closely with regional sales leaders while aligning to a global enablement strategy. If you're looking for an exciting opportunity to build capability from the ground up and make a measurable impact on sales productivity across the region, we encourage you to apply!

KEY RESPONSIBILITIES

Design and deliver structured onboarding programs for new BDMs across APAC

Facilitate onboarding covering FCM’s commercial story, SPICED methodology, Salesforce, and Highspot

Create scalable and repeatable onboarding materials and resources

Monitor BDM ramp time and identify opportunities to improve onboarding effectiveness

Partner with onboarding stakeholders to ensure alignment across customer-facing teams

Build and maintain APAC sales content within Highspot, including talk tracks, objection handling resources, persona messaging, and market-specific proof points

Manage user provisioning, access management, and offboarding processes for sales enablement platforms

Audit content regularly to ensure accuracy, relevance, compliance, and substantiation

Organise and structure content by buyer stage, persona, and deal type to maximise findability and adoption

Share valuable APAC-created content with global stakeholders for broader use

Embed SPICED methodology across onboarding, coaching, content, and sales conversations

Develop resources that help BDMs apply SPICED practically throughout the sales cycle

Identify and communicate adoption gaps with clear examples and recommended actions

Promote strong Salesforce discipline, including pipeline management, activity tracking, stage accuracy, and data hygiene

Support BDMs in developing effective Salesforce habits during onboarding

Analyse data quality issues impacting sales visibility and methodology adoption

Drive consistency in sales messaging, content usage, and commercial narratives across APAC markets

Gather field feedback and provide insights to improve enablement programs and content effectiveness

Collaborate with regional sales leaders to align enablement initiatives with commercial priorities

Build trusted relationships and influence stakeholders without direct authority

Coach BDMs through one-to-one capability-building conversations

EXPERIENCE & QUALIFICATIONS

Minimum 3 years’ experience in sales enablement, sales operations, or commercial learning and development within a B2B environment

Strong understanding of enterprise sales cycles and sales effectiveness principles

Experience building, maintaining, and governing sales content libraries

Proven ability to create sales enablement content such as talk tracks, objection handling guides, and persona-based messaging

Experience delivering onboarding, training, or capability-building programs

Ability to work autonomously across multiple time zones and stakeholder groups

Strong coaching, facilitation, and relationship-building skills

Exposure to SPICED, Winning by Design, or another structured B2B sales methodology

Experience with Highspot or a comparable sales enablement platform

Experience within travel management, technology, professional services, or similar industries

Experience working across APAC markets, including ANZ and Asia

Experience coaching commercial sales teams

What you'll Enjoy:

‍ ️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

Development: Individualised Learning & Development pathway options

Access to ' Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Are you ready to elevate your career in corporate travel? Apply with FCM today!

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