Call Centre Coach

Posted: 14/08/2026

Closing Date: 30/08/2026

Job Type: Fixed Term Contract - Full Time

Location: SYDNEY

Job Category: Fundraising & Technology

Be bold. Be creative. Be part of the fight for a green and peaceful future.

At Greenpeace Australia Pacific (GPAP), we believe a better world is possible and we’re determined to make it real. We are an independent campaigning organisation, powered by people and creative action, taking on the biggest environmental and climate challenges of our time. Our priorities are:

tackling climate change by stopping emissions from fossil fuel extraction at source; and

protecting nature, including our oceans and forests, by stopping the largest sources of environmental destruction like industrial fishing and deforestation.

Whatever your role at GPAP, you’ll be part of something bigger: a passionate global movement that sparks action, holds decision‑makers to account, and drives lasting change for people and the planet. This is an opportunity to use your skills, creativity, and commitment to help shape a future worth fighting for.

CALL CENTRE COACH

Role: Full time, 12 month Fixed Term contract position

Hours:

Monday - Thursday: 10:45am - 6:45pm

Friday: 9am - 5pm

Location: Working onsite at our Head Office in Rosebery, Sydney

THE TEAM

You’ll be joining our vibrant, high performing Inhouse telefundraising team. We are a close-knit, driven, and values led group passionate about engaging the public, building long term supporter relationships and directly securing the vital funds needed to power Greenpeace’s critical environmental campaigns.

THE ROLE

As the Call Centre Coach, you will play an important role in growing our supporter base by developing the capability, confidence, and skills of our telefundraising team. Split evenly (50/50), you will lead by example on the phones while partnering with the Call Centre Manager and Call Centre Team Leader to drive a culture of continuous learning and high performance.

Key responsibilities include:

Outbound Calling (50%): Lead from the front in delivering high-quality outbound calls across acquisition, upgrade, reactivation, and retention campaigns. Consistently achieve your own targets and model best-practice fundraising techniques.

Coaching and Team Development: Deliver practical, skills-based coaching through side-by-side support, call monitoring, and actionable feedback. Share effective campaign storytelling and objection-handling strategies across the team.

Quality Assurance: Conduct regular call quality reviews against GPAP standards, track performance trends, and identify capability gaps to deliver targeted training initiatives.

Supporter Experience and Compliance: Ensure every supporter interaction is positive, professional, and accurate. Maintain confidential records in our CRM and uphold strict compliance with fundraising regulations and privacy laws.

THE IDEAL CANDIDATE

We are looking for an empathetic, skilled communicator who excels at fundraising, loves helping others grow, and thrives in a target-driven, fast-paced environment.

You have a patient, flexible, and empathetic attitude paired with a passion for mentoring and sharing knowledge. Along with a collaborative mindset with a drive to cultivate a positive, psychologically safe learning environment.

You’ll also have:

At least 1 year’s experience in a similar coaching, fundraising, or telemarketing role (face-to-face or telefundraising experience highly regarded).

In-depth knowledge of sales processes, persuasion, and objection handling.

Familiarity with CRM systems and phone systems is a plus.

A deep passion for environmental issues and strong alignment with Greenpeace’s core values.

Outstanding verbal communication with the ability to quickly build rapport and inspire supporters.

Strong resilience, time management, and the ability to multitask under pressure.

We recognise that sometimes the right person for a job is based on personal qualities and not just qualifications. If you are not sure whether you are qualified, we would strongly encourage you to make an inquiry or go ahead and apply.

WHAT WE CAN OFFER YOU

Be part of a globally respected brand: Work with one of the most influential names in the environmental NGO space, backed by five decades of courageous campaigning.

Direct Purpose & Impact: Work every day knowing your efforts directly fund critical campaigns protecting our oceans, forests, climate, and biodiversity.

Workplace designed for impact: Enjoy our purpose-built head office in Rosebery, Sydney, a space created to foster collaboration and creativity.

A Vibrant Work Culture: Join an inclusive, respectful workplace where team wins are celebrated, ideas are welcomed, and people always come first.

Skill Development: Enhance your coaching and leadership skill set within an iconic global organisation dedicated to professional growth.

HOW TO APPLY

Read the full Job Description.

Submit a Cover Letter (of no more than 1 page) and Resume (of no more than 3 pages)

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Applicants who do not submit a Cover Letter will not be considered.

Note: Not all responsibilities and competencies listed in the Job Description need to be addressed; it is left to the discretion of the applicant which to focus on.

Applications close on 30th August 2026.