[IWC] Client Advisor_인천롯데

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

YOUR MISSION:

Assist the Store Manager in the day-to-day store operations. In line with Company policies and Store Management guidelines, ensure efficient operations management for dedicated managerial tasks such as staffing issues, planning shifts / rotas and / or customer issues / complaints in order to improve customer service and enhance customer satisfaction.

HOW WILL YOU MAKE AN IMPACT?

Assist the Store Manager in overseeing daily store operations, ensuring compliance with company policies and store management guidelines. Manage staffing issues, plan shifts/rotas, and address customer complaints to enhance customer satisfaction. Demonstrate key product/service features and lead a team of demo specialists to maximize customer value during demonstrations. Guide teams in delivering consistent product/service information and adhere to established messaging and positioning. Oversee the day-to-day operations of a small to medium store, including front end, back end, and sales floor, to achieve sales performance goals. Lead teams in recording and processing customer orders, and aggregate common customer issues to develop effective response strategies. Develop and approve short- or medium-term work schedules, manage overtime, and allocate additional resources as needed. Identify opportunities to introduce additional products/services during customer interactions. Set clear objectives for sales calls or meetings, use standard materials for presentations, and ask relevant questions to gauge customer interest and provide necessary information. Implement customer contact plans to communicate product launches and engage potential customers in sales campaigns, building new relationships. Act as the first point of contact for customer queries and complaints, resolving issues or referring complex cases to ensure appropriate responses. Use personal expertise to recommend products or services that meet customer needs, explain selections, and invite purchases under standard terms. Participate in assessment and development planning activities, formal and informal training, and coaching to enhance personal capabilities. Maintain professional accreditation and stay informed on relevant technology, regulations, and industry best practices through ongoing education. Monitor personal and team performance, allocate work, review completion, and take corrective actions to ensure quality and timeliness. Contribute to formal performance management and appraisals. QualificationsShort-Cycle Tertiary Education. Experience in handling various situations and advising others. Managerial experience in supervising and directing people and resources to achieve specific results within limited timeframes.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Short-Cycle Tertiary Education

Experience enables job holder to deal with the majority of situations and to advise others.

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