Business Analyst, Service Integrity & Resolution

Please Note: This is a 6 Month secondment

MUFG Pension & Market Services

MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day. MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people.

We’re looking for an experienced Insurance Analyst to join our team and play a key role in delivering exceptional outcomes for our superannuation clients. This is an exciting opportunity for someone who enjoys solving complex problems, working with data, and contributing to the ongoing development and enhancement of insurance products and processes.

In this role, you'll provide technical expertise across insurance-related enquiries, investigate complex data and product issues, and work collaboratively with internal stakeholders, clients, and technology teams to deliver quality solutions that enhance the client experience.

What you'll be doing

Investigate and resolve complex insurance enquiries, providing technical analysis and insights to support accurate and timely outcomes.

Analyse insurance products, business requirements and data to identify issues, recommend improvements, and support quality service delivery.

Partner with internal technology teams and business stakeholders to implement enhancements, releases, patches and product changes.

Support insurance-related projects, including fund transitions, system enhancements, product migrations and functional specification reviews.

Conduct testing and quality assurance activities to ensure products, systems and business rules are performing as intended.

Collaborate with colleagues, clients, auditors and fund representatives to deliver audit requirements, resolve issues and maintain strong working relationships.

Monitor and report on data and business rule exceptions, taking ownership of deliverables and contributing to continuous process improvement.

Ensure compliance with legislative, regulatory, quality and risk management requirements while maintaining high standards of accuracy and governance.

What we're looking for

The ideal candidate will bring some of the following experience and capabilities:

Experience within the superannuation industry, ideally with exposure to insurance products and administration.

Background in business analysis, data analysis or a similar role within financial services.

Confidence using data analysis tools to investigate issues, identify trends and support decision-making.

Strong organisational skills with the ability to manage competing priorities and meet deadlines in a fast-paced environment.

A collaborative and detail-oriented approach, with an interest in risk management, continuous improvement and delivering high-quality outcomes.

Why join us?

You'll be joining a team that values collaboration, innovation and continuous learning. We offer the opportunity to work on meaningful projects, develop your expertise in a growing industry, and contribute to outcomes that make a difference for our clients and their members.

Some of our Employment Benefits

FlexiWorks – enabling our employees to work in the office and at home

Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave

Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.

Talent Referral Program

Salary Sacrificing via Superannuation

Employee Assistance Program

Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support

Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!

Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.