Social Media Manager - 12 month FTC

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Social Media Manager - 12 month FTC

Location: London, United Kingdom

About the role:

As Social Media Manager working for one of our brand new FMCG brand accounts, you'll own how the brand shows up day-to-day on social. You'll be responsible for publishing, platform optimisation, and performance tracking - ensuring content is not just delivered, but delivered well: at the right time, in the right format, and continuously improving. Based in London on a hybrid basis (2–3 days per week), you'll work closely with Social Strategists, Content Creators, Designers, Data Analysts, and Account Managers to keep output aligned and always moving forward.

This is an execution-critical role at the heart of a high-volume social studio. You'll own the publishing calendar, ensure every asset is platform-optimised before it goes live, and feed performance insight back into the team to drive continuous improvement.

The role bridges strategy (what the brand should do), content (what gets created), and data (what's working). Success here looks like content that lands correctly every time, performance that improves week on week, and a team that has clear, actionable insight to work with.

What you will be doing:

Publishing and Platform Management

Own scheduling and publishing across platforms including TikTok, Instagram, and YouTube Shorts

Ensure all content is posted on time, correctly formatted per platform, and aligned with channel strategy

Manage platform calendars across always-on content and campaign activity

Platform Optimisation

Adapt content for each platform - adjusting captions, formats, and structure to apply platform-specific best practices

Ensure every asset is fit for feed behaviour and optimised for engagement before it goes live

Content Planning and Calendar Management

Maintain and manage the content calendar, collaborating with Strategists, Account Managers, and Content teams to ensure delivery readiness

Ensure a balanced mix of planned content, campaign activity, and reactive opportunities across the calendar at all times

Community and Engagement Oversight

Monitor social activity and flag key trends, audience conversations, and opportunities for engagement

Work with the team to ensure responses are timely and interactions are aligned with brand tone

Performance Tracking and Optimisation

Monitor content performance across platforms, tracking metrics including engagement, reach, retention, and click-through

Provide clear, actionable performance feedback to Content Creators, Strategists, and the Social Creator Lead

Identify what content to scale, what to optimise, and what to stop - and communicate findings clearly to the team

Multi-Market Coordination

Support publishing and optimisation across markets, ensuring local adaptations are correctly implemented and market-specific best practices are followed

Cross-Team Collaboration

Work closely with Social Strategists, Content Creators, Designers, Data Analysts, and Account Managers to keep what is planned, produced, and published in alignment

Maintain clear communication across teams on timelines, asset readiness, and platform requirements

Process and Workflow Management

Support and maintain publishing workflows, approval processes, and platform-specific guidelines

Identify inefficiencies and propose practical improvements that increase speed, accuracy, and reduce rework

Budget and Financial Administration

Track and report on content production spend at a project level, supporting accurate budget management across the studio

Raise purchase orders and support invoice processing alongside the production team, escalating discrepancies promptly

What you need to be great in this role:

Strong, practical knowledge of TikTok, Instagram, and YouTube Shorts - including platform algorithms, content best practices, and audience behaviour

Experience managing high-volume publishing across multiple platforms and markets

Demonstrated ability to manage content calendars, handle multiple publishing workstreams, and deliver consistently to deadlines

Strong attention to detail across accuracy, formatting, and timing - in environments where getting it right every time matters

Comfortable reading and applying performance metrics and platform insights to improve content outcomes

Able to translate data into clear, actionable feedback for creative and strategy teams

Experience working across creative, strategy, data, and client teams - with strong coordination skills and the ability to keep multiple stakeholders aligned

Clear, confident communicator in fast-moving, high-volume environments

Background in social media management, content publishing, or digital marketing - ideally across consumer or FMCG brands

Experience in agency, in-house, or embedded studio environments where always-on delivery is the norm

Experience supporting project-level budget tracking and financial administration, including purchase orders and invoice processing

Proficiency with Gen AI tools relevant to social media management - including tools that support publishing workflows, caption and copy generation, content variation, and performance analysis

Experience building personal AI-assisted workflows to improve efficiency and reduce manual workload

Agentic approach to platform and delivery challenges: able to identify patterns, break down problems, and find efficient solutions independently

Ability to critically evaluate AI-generated outputs and apply sound human judgement before publishing or acting on them

Experience in multi-market environments or embedded in-house or studio setups

Familiarity with social scheduling tools and community management workflows

Experience coordinating influencer or creator-led campaigns

Formal qualifications are welcome but not required. Equivalent experience counts, whether gained through work, study, volunteering, or self-directed learning.

Req ID: 17744 #LI-JS1 #LI-Hybrid #LI-midsenior

Our values shape everything we do:

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused  to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.