Social and Community Manager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Social and Community Manager

Location: Warsaw, Poland

About the role:

Working with our client, the Social and Community Manager, will be the contact point for monitoring the client's social channels, from understanding social trends and how FMCG brands should show up, to posting content, engaging with comments and consumers and escalating crisis management to the client in a guardianship role. This role will provide new ideas on how to and creativity whilst working closely with the client's brand guidelines and will manage the day-to-day running of the channels working within specified time frames and budgets.

Reporting to the Account Director, the Social and Community Manager sits within an onsite team of 4, part of a broader studio set-up with Paris and a network of designers, project managers and creatives.

What you will be doing:

Manage the paid campaign posts of the client; 3 Instagram and 8 Facebook pages.

Partner with the client's digital team to develop channel-specific strategies, daily and monthly objectives and editorial guidelines.

Strong copywriter - long and short form.

Review, respond to and moderate customer posts and messages across social channels, escalating where needed.

Working with customer service team to pass on key DMs and FB messages.

Identify trending topics and content to comment on, create nimble content around (image, caption on image, live cast or lightweight video) or otherwise respond to.

Produce a monthly social dashboard benchmarking the performance of the channels against historical performance and category leaders.

Identify innovation opportunities together with relevant platform and media partners.

Identify potential influencers and social creators to drive endorsement and reviews.

Working with designers to oversee production for video/stills for social excellence.

Proactively monitor output quality, accuracy and consistency

Positively influencing clients with creative input in addition to undertaking and pitching new creative concepts

Create inspiring and exciting content – from repurposing, reformatting of assets to ideation

Keenly evaluate and monitor industry trends and brands, research industry developments in branding and marketing to be at the forefront of creative excellence

Develop an effective working relationship with colleagues and client and provide excellent customer service

Work across various brands within the wine and spirits portfolio

What you need to be great in this role:

3+ years of Community Management experience at a recognised B2C brand or at an agency working on recognised B2C brands.

Bachelor’s degree or higher in Marketing, Business or a Liberal Arts major.

Ability to write in fluent Polish and business level English.

Proficient in working directly within platforms and utilizing social management tools like Brand24, Trend Watching platforms, Meta platforms/business manager, and others.

Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships

An innate creative flair, strong art direction and concepting skills – full of ideas across multi-platforms

Req ID: 17472

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Our values shape everything we do:

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused  to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.