Senior Account Manager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Senior Account Manager

Location: London, United Kingdom

About the role:

The Senior Account Manager is the engine of the studio. You'll own the client relationship day-to-day, manage every creative touchpoint from brief to delivery, and lead a team of four to produce consistently strong retail and channel marketing work across a broad product portfolio.

This is a role for someone who holds the quality bar high while keeping the team inspired and the client confident. Someone who understands creative and production processes well enough to set accurate timelines, challenge assumptions, and catch a problem before it escalates.

What you will be doing:

Client and Account Management

Serve as the primary day-to-day contact for the client, owning communications across briefing, status updates, reviews, and presentations

Build a trusted, proactive client relationship - consultative in approach, solutions-focused when challenges arise, and reliable at every touchpoint

Develop deep knowledge of the brands we work with, retail environment, product portfolio, and competitive landscape across electronics and appliances categories, and bring that knowledge into every conversation

Identify opportunities to improve how we work with the client and add value to the account, surfacing ideas and recommendations to the Account Director or Group Account Director

Studio Delivery

Write and own all incoming briefs, translating client requirements into clear, actionable creative direction

Proof and quality-control all outgoing work - ensuring accuracy, brand consistency, and production standards are met before anything reaches the client

Set and track realistic timelines across multiple concurrent projects, applying strong knowledge of creative and production workflows

Coordinate with print and merchandise suppliers, managing relationships, specifications, and delivery schedules

People and Resource Management

Help manage, develop and grow the team

Allocate resource across the workload thoughtfully, balancing team capacity with project priority

Provide regular, clear, and constructive feedback that helps team members grow and produce their best work

Build a collaborative studio environment where people feel supported, trusted, and accountable

Budget and Project Finance

Manage out-of-scope project-level budgets, including cost estimation, purchase orders, invoicing, and reconciliation

Source and coordinate freelancers and production partners when needed, negotiating rates and managing delivery

Flag budget risks and variances early, escalating to the Account Director or Group Account Director where required

What you need to be great in this role:

Substantial account management experience in an agency or in-house studio, with a track record of leading client relationships independently and with confidence

Proven experience managing and developing a small creative team - you know how to brief clearly, give feedback well, and bring out strong work in others

A solid retail or channel marketing background, with hands-on experience across print, digital, social, and web channels

Excellent briefing and proofing skills - you can distil a complex client requirement into a precise creative brief, and review output with a sharp, uncompromising eye for detail

Confident client communicator and presenter - equally at ease in a client meeting and in written correspondence

Strong project management skills: experienced running multiple concurrent projects without losing grip on the detail

Working knowledge of print and merchandise production processes and supplier management

Comfortable with project-level budgets, purchase orders, and the financial admin that comes with running a busy account

Professional proficiency in a European language is a strong advantage: we operate across European markets, and language skills genuinely add value on this account

Advanced proficiency with Gen AI tools to improve account management workflows - from briefing, communications, and status reporting to research and documentation

Experience designing or refining AI-assisted workflows for yourself and, where relevant, your team

Ability to evaluate AI-generated outputs critically, applying judgment to ensure accuracy, brand alignment, and quality

An agentic approach to problem-solving: you break complex, multi-step challenges into manageable components, identify the most efficient path forward, and adapt when circumstances change

Confidence guiding team members in responsible and effective AI use

Req ID: 17971 #lLI-CK1 #LI-Hybrid #LI-midsenior

Our values shape everything we do:

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused  to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.