Account Director - 12m FTC

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Account Director - 12 Month Fixed Term Contract

Location: London, United Kingdom

About the role:

As Account Director, you'll own the client relationship and the delivery engine. Working across brand campaigns, always-on digital content, thought leadership and, event and marketing collateral, you'll be accountable for account health, project governance, stakeholder alignment, and commercial performance.

This is a hands-on senior role that demands both strategic thinking and operational discipline. You'll shape the partnership at a senior level while managing briefs, pipelines, compliance and brand workflows, and budgets with rigour and confidence.

What you will be doing:

Client Partnership & Account Leadership

Own the senior client relationship as primary point of contact for the client's marketing and communications team

Translate business priorities into clear studio direction and creative briefs

Chair status meetings, monthly business reviews, and strategic planning sessions, keeping the studio positioned as a high-value partner

Manage client expectations through competing priorities and regulated timelines, without compromising relationships or output quality

Proactively identify opportunities to grow the scope of the partnership

Project Management & Delivery

Lead end-to-end delivery across the full creative portfolio, from brief intake through production, approvals, and final output, across digital, social, print, events, and long-form content

Maintain full pipeline visibility, managing SLA frameworks, capacity risks, and project status across all in-flight work

Act as the consolidation point for all client feedback before it reaches the creative team

Build proactive project roadmaps in partnership with creative leads, supporting monthly planning and forecasting cadences

Compliance & Governance

Manage compliance, brand and legal sign-off processes, ensuring all projects requiring regulatory review are flagged, tracked, and closed out with clear audit trails

Commercial Accountability

Own account-level budget management: forecasting, purchase orders, spend tracking, and monthly financial reporting

Source and coordinate external resources to match delivery capacity with project demand

Flag commercial risks early and identify opportunities to grow account revenue

Gen AI & Agentic Thinking

Integrate AI tools into project management and account workflows to improve planning efficiency, brief analysis, and status reporting

Apply agentic thinking to complex, multi-stakeholder delivery challenges, breaking competing priorities into clear plans and finding efficient paths through ambiguity

What you need to be great in this role:

Experience in a senior account management role within a creative agency, in-house studio, or content production environment, working directly with marketing leadership

Confidence managing multiple stakeholders with competing priorities, including the ability to challenge, educate, and hold senior stakeholders accountable constructively

Familiarity with regulated industries, financial services, insurance, or similar, including compliance workflows, legal approval chains, and audit requirements

Fluency in managing high-volume, multi-channel creative portfolios with tight deadlines and competing briefs

Hands-on experience with SLA frameworks, tiered briefing processes, and feedback management protocols

Experience coordinating external delivery partners, media, transcreation, and production suppliers, alongside internal creative teams

Experience owning account-level budgets: purchase orders, spend reconciliation, and financial reporting to senior stakeholders

Confidence identifying and communicating commercial risks early

Working knowledge of AI tools that support planning, reporting, or brief analysis in a project management context

A structured, adaptable approach to complex problem-solving, able to break multi-stakeholder challenges into clear steps and maintain focus when priorities shift

Formal degrees are welcome but not required. Equivalent experience counts. Experience can be gained through work, study, volunteering, or self-directed learning.

Req ID: 18157

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Our values shape everything we do:

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused  to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.