Account Director

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Account Director

Location: Madrid, Spain (Office presence expected at minimum 3 days per week)

Please submit your CV in English

THE ROLE

As Account Director, you are the primary point of contact for a major FMCG client and the operational and commercial lead for the account. You set the standard for client service, hold the team to high creative and strategic expectations, and take accountability for delivery, financial performance, and growth. You bring clarity when things get complex, escalate and resolve when processes break down, and develop the people around you.

WHAT YOU'LL DO

Lead day-to-day client relationships, building trusted partnerships with senior stakeholders and proactively managing expectations across all active workstreams.

Be accountable for the financial health of the account, including gross profit, margin management, accurate forecasting, timely MI reporting to the Group Account Director, and resolution of late payments.

Run the weekly account and project management WIP, overseeing project run rates, job ownership, and client satisfaction across the studio.

Line manage a team of 5 people, supporting day-to-day performance, professional development, and wellbeing.

Be accountable for delivery against account growth targets, identifying and developing opportunities within existing client relationships.

Challenge and inspire the team to produce the strongest possible creative and strategic output, raising quality across all deliverables.

Act as the escalation point when client or internal SLAs or processes are not met - document issues, recommend improvements, and work with department leads to resolve them.

Negotiate with the client on the team's behalf, finding outcomes that protect both output quality and team capacity.

Drive the successful adoption of AI tools across the account in-market, in line with OLIVER's AI strategy.

Maintain a thorough understanding of OLIVER's full service and product offering, and apply that knowledge to benefit the client and the account.

WHAT YOU BRING

Client Partnership

A track record of building strong, enduring client relationships - ideally within an embedded or in-house agency model.

Experience integrating with a client-side team while maintaining a high standard of agency service.

The ability to influence and advise senior client stakeholders with confidence and credibility.

Commercial and Financial Acumen

Experience managing account-level budgets, including cost forecasting, gross profit reporting, and margin management.

A track record of delivering commercial growth across existing and new business.

Confidence presenting financial performance to senior internal and client stakeholders.

Leadership and Team Development

Demonstrated experience line managing and developing team members, with a genuine commitment to inclusive people leadership.

The ability to challenge teams creatively and strategically - holding high standards while maintaining a supportive environment.

Communication and Influence

Clear, persuasive communication skills across writing, conversation, and formal presentations.

Strong stakeholder management and negotiation skills, with the confidence to advocate for the team when needed.

Proficiency in English & Spanish is required as we are a global business.

Craft and Industry Knowledge

Experience working across creative, digital, POS, and social channels.

Familiarity with large retail or FMCG brands, and an understanding of the demands and pace these accounts bring.

Proficiency with Microsoft Office and project management tools.

Gen AI and Agentic Thinking

Advanced use of Gen AI tools to enhance account workflows, client deliverables, and team output.

Experience driving AI adoption across a team or account, including setting quality standards and expectations.

An agentic approach to complex, multi-stakeholder challenges — able to break problems down systematically and lead others through them.

A clear understanding of AI's capabilities and limitations, with consistent human oversight applied to AI-assisted outputs.

Req ID: 18394 #LI-AB1#LI-senior#LI-Onsite

Our values shape everything we do:

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused  to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.