Service Coordinator

Company: Finning Canada

Number of Openings: 1

Worker Type: Permanent

Position Overview: Location: Edmonton, AB (In Office) Schedule: 7 Days On / 7 Days Off Rotation (7x7)

We are looking for a highly organized and detail-oriented Service Coordinator to join our Edmonton team. This is an excellent opportunity for someone who enjoys working with systems, documentation, and internal coordination in a fast-paced environment.

In this role, you will support the administrative lifecycle of service and maintenance work, ensuring work orders are accurately set up, tracked, completed, and prepared for invoicing. You will work closely with planners, supervisors, and operations teams behind the scenes to help keep service projects moving efficiently and on schedule.

If you thrive in a structured environment, enjoy solving problems, and take pride in keeping processes organized and accurate, we'd like to hear from you.

Job Description:

What You'll Do

Service Planning & Coordination

Review and validate information required to create service work orders

Set up and structure work orders according to project scope, budgets, and timelines

Review service history and identify potential risks or concerns

Ensure all required documentation, approvals, and supporting information are complete

Coordinate transportation, site access, and third-party vendor requirements

Schedule planning meetings and track action items and follow-up activities

Administration & Process Management

Maintain accurate and up-to-date information across multiple systems

Process administrative requests and required documentation

Update work orders, including labour, parts, and billing adjustments

Monitor project progress and communicate risks, delays, and changes to internal stakeholders

Support process compliance and documentation quality standards

Work Order Closure & Invoicing

Verify work orders are complete and ready for final review

Follow up on outstanding documentation, labour entries, parts returns, and billing requirements

Prepare completed work orders for invoicing

Track and escalate delays to help ensure timely billing and job completion

Team Support

Provide updates on work order status and progress to internal teams

Assist planners, supervisors, and operations personnel with administrative support

Participate in team meetings and contribute to workflow coordination and continuous improvement

What We're Looking For

Skills & Qualifications

Strong attention to detail with a high level of accuracy

Excellent organizational and time-management skills

Strong computer skills with proficiency in Microsoft Office

Ability to learn and navigate multiple software systems

Strong communication and collaboration skills

Ability to prioritize competing tasks in a fast-paced environment

Analytical thinking and problem-solving abilities

Experience

Post-secondary education in Business Administration, Office Administration, or a related field is considered an asset

2-4 years of experience in an administrative, coordinator, or support role

Experience in service, construction, oil & gas, industrial, manufacturing, dealership, or related environments is an asset

Experience with Salesforce or similar CRM systems is an asset

What Will Make You Successful

You enjoy process-driven work and managing detailed documentation

You are comfortable handling multiple priorities and deadlines

You take ownership of your work and follow through on important details

You enjoy supporting a team and contributing to operational success

You are proactive, organized, and solutions-focused

Why Join Us?

Unique 7 days on, 7 days off schedule, providing excellent work-life balance

Edmonton-based, in-office position

Opportunity to learn and grow within a dynamic service organization

Exposure to operations, service delivery, and project coordination

Collaborative and supportive team environment

Opportunity to make a meaningful impact by supporting critical business operations