Manager - Branch Operations (Manager - Branch Operations)

What are we looking for?

We are looking for Candidate who can maintain TAT and Quality for all operations processes and work towards improvement in the existing processes, Achieve business targets of the cluster on Persistency, Lead Generation and Business Retention, Audit & Compliance.

What does the job entail?

steps towards making it more effective to the satisfaction of the customer & Company.• Taking customer service initiatives at reporting branches in order to improve the quarterly CSAT scores• Overall personality development including attitude, grooming, communication skills, leadership qualities, interpersonal relationships and sensitivity towards customers• Take initiatives towards improvised ways of premium collection and automated ways of payments.• Efforts towards building behavioral, interpersonal skill set and knowledge levels of the team to drive persistency and enhance productivity.• Work closely with other functions and channel partners in order to maximize the efforts and results on persistency• Build knowledge and skill levels of team members to avert these cases

Work Experience

5 years experience in Operations, Customer Service, Backend Operations preferably from Insurance or Banking sector.

Essential Qualification

Graduate/Post Graduate

Preferred Skills

• Good Communication skills• Team leading experience• MS Office (Excel, PowerPoint and etc.)