ServiceNow Senior Customer Success Manager

Role description

Job Title: ServiceNow Senior Customer Success Manager

Location: Santa Clara, CA (Remote)

Job Description:

Oversee the engagement and outcomes for customers in your portfolio

Ensure customers are technically healthy and on the most recent version of our product

Leverage existing Success Plays to assist customers but also assist new Success Plays

Work with customers to create new use casesuccess stories

Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses

Guide other ServiceNow teams to address customer issues

Oversee projects identified by leaders

Ensure any escalated clients are resolved quickly using resources from across the company ecosystem

Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving

This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry

Minimum 7 years of related work experience OR equivalent work experience

Creativity with comfort running projects independently

Improve complex issues through analysis and resolution

Succeed in working collaboratively

ServiceNow accreditations or certifications a plus

Ability to provide independent comprehensive services

Experience resolving issues through analysis

Strategic technology industry knowledge

Comfortable with learning and explaining technical products or services

Ability to manage multiple customers and priorities simultaneously

Applies AI tools to streamline workflows generate insights and support strategic initiatives under guidance

Understands core AI concepts ethical considerations and platform capabilities and can explain their application in customer contexts with support

Skills

Mandatory Skills : Agile (Value-Driven Delivery), Sales strategies, Schedule Management, Scope & Change Management, Stakeholder Management

Other details

Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

Comprehensive Medical Plan Covering Medical, Dental, Vision

Short Term and Long-Term Disability Coverage

401(k) Plan with Company match

Life Insurance

Vacation Time, Sick Leave, Paid Holidays

Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

Benefits

Compensation range: $135,000.00 to $165,000.00 per year

About LTM

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/