General Manager, Clinical Supply Services (Philadelphia, PA)

Position Summary

Catalent is seeking a General Manager to lead its Philadelphia Clinical Supply Services (CSS) operation, the company's North American Center of Excellence for clinical supply packaging, labeling, storage, and distribution supporting global pharmaceutical and biotechnology customers.

Clinical Supply Services supports the delivery of investigational products used in clinical trials worldwide, helping customers accelerate the development of innovative therapies for patients.

Reporting to the Vice President, Operations, the General Manager will provide overall leadership for a large-scale, customer-facing operation and will be accountable for site performance across safety, quality, delivery, cost, customer satisfaction, and employee engagement. This role offers the opportunity to lead a critical operation supporting global clinical development programs while driving operational excellence and business growth.

This position is based onsite at Catalent's Philadelphia, PA facility (5 days per week).

The Role

Provide overall leadership and strategic direction for the Philadelphia Clinical Supply Services operation, ensuring alignment with business objectives and customer expectations

Own site performance across safety, quality, delivery, cost, employee engagement, and customer satisfaction

Lead, develop, and inspire a high-performing organization across operations and support functions

Drive operational excellence through effective planning, execution, continuous improvement, and performance management

Foster a culture of accountability, collaboration, inclusion, and continuous improvement

Ensure compliance with all regulatory, quality, and corporate requirements, including cGMP standards, safety programs, and site procedures

Serve as the primary executive point of contact for customers, building strong partnerships through site visits, business reviews, and ongoing engagement

Establish and monitor key performance indicators, ensuring disciplined operating reviews and achievement of business objectives

Lead workforce planning, talent development, succession planning, and employee engagement initiatives

Partner cross-functionally across Operations, Quality, Supply Chain, Finance, HR, Engineering, and Commercial teams to support business growth and customer success

Champion a customer-first mindset while ensuring operational scalability, reliability, and profitability

The Candidate

Bachelor's degree in Life Sciences, Engineering, Operations, Business, Logistics, or a related field required; Master's degree preferred

10+ years of leadership experience within pharmaceutical, biotechnology, CDMO, CRO, clinical supply, or other highly regulated manufacturing and operations environments

Direct experience in clinical supply services is preferred

Demonstrated success leading large, complex operations and multi-level teams

Strong understanding of clinical supply services, pharmaceutical packaging, distribution, logistics, manufacturing operations, or related regulated industries

Deep knowledge of cGMP requirements and regulatory expectations

Demonstrated success leading operational transformation initiatives, driving performance improvements, and building high-performing teams in complex environments

Strong business and financial acumen (Full P&L Ownership required) with experience balancing strategic priorities and operational execution

Experience managing customer relationships in a contract services or customer-facing environment preferred

Exceptional leadership presence with the ability to influence, engage, develop, and inspire teams

Catalent Leadership Competencies

Leads with Integrity and Respect

Delivers Results

Demonstrates Business Acumen

Fosters Collaboration and Teamwork

Champions Change

Engages and Inspires

Coaches and Develops

Why Join Catalent?

Lead a flagship Clinical Supply Services operation supporting global pharmaceutical and biotechnology customers

Play a critical role in helping bring innovative therapies to patients worldwide

Join a global leader in drug development and delivery supporting more than 7,000 life-saving and life-enhancing products annually

Defined career path with ongoing development opportunities

Competitive compensation and benefits package

Medical, dental, and vision benefits effective on day one

152 hours of PTO plus 8 paid holidays

Tuition reimbursement

WellHub wellness program

Perkspot employee discount program

Catalent offers rewarding opportunities to further your career while making a meaningful impact on patients around the world.

personal initiative. dynamic pace. meaningful work.

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Important Security Notice to U.S. Job Seekers:

Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond— it is a fraudulent request. Please forward such requests to spam@catalent.com for us to investigate with local authorities.

California Job Seekers can find our California Job Applicant Notice HERE.