TRAVEL & TICKETING SPECIALIST - PHARMA EVENTS (f/m/d)

At egg we make experiences. Real ones.

The kind that take creativity, sharp thinking, attention to detail and, every now and then, a sense of humour when everything changes five minutes before launch.

We work across countries, cultures and clients, so things move fast and no two days look the same. That's part of what we enjoy. It also means we need people who can stay calm under pressure, take ownership and care about getting things right.

Which brings us to you

You know that behind every successful event is a well-organized travel and ticketing operation. Flights get changed, itineraries need adjusting, stakeholders have urgent requests, and sometimes plans change at the last minute. You stay calm, find solutions and make things happen.

You're detail-oriented, highly organized and comfortable managing multiple priorities simultaneously. You enjoy working with people, providing excellent service and ensuring every traveler receives the support they need.

What you’ll be doing

In this role, you will work 100% on one of our key pharmaceutical clients.

Manage travel bookings, modifications, exchanges, cancellations and refunds using Amadeus and approved booking platforms

Support Delegate Managers and Project Managers by processing travel-related requests accurately and efficiently

Issue tickets, manage billing activities and maintain accurate records within internal systems

Provide responsive support for after-sales requests, urgent travel changes and unforeseen travel disruptions

Deliver a high level of service to client stakeholders, ensuring a smooth and professional travel experience

Contribute to process improvements, technology adoption and more efficient ways of working across travel operations

What you’ll bring

(We really mean it. Candidates who do not meet the following criteria will not be considered.)

Experience & skills

Previous experience as a Travel Consultant, Ticketing Agent, Travel Specialist or in a similar travel-focused role

Advanced knowledge of Amadeus and proven experience managing air travel reservations

Strong proficiency in Microsoft 365, particularly Excel and Outlook

Ability to manage multiple requests simultaneously while maintaining exceptional attention to detail

Strong problem-solving skills and the ability to remain calm and effective under pressure

Experience supporting demanding stakeholders and delivering excellent customer service

Fluency in written and spoken English and Spanish (No scrambled oeufs at egg, svp.)

How we work at egg

Things move fast here. Priorities shift. Clients expect excellence.

The people who thrive at egg tend to:

Take ownership and get things done

Stay calm when priorities change

Focus on outcomes and quality

Be comfortable with ambiguity

Look for smarter ways of working, including AI and technology

Balance creativity with structure and execution

Bonus points if...

Previous experience within an event agency environment

Experience supporting pharmaceutical or healthcare clients

Experience using automation tools or AI-powered productivity solutions

Please note: This role requires occasional flexibility to support urgent travel changes and time-sensitive requests when events are taking place.

What we bring to the table

Flexible working setup (remote in some places, hybrid in others)

Competitive salary + performance-based bonus

Home office / tech stipend, lunch vouchers

Smart, supportive colleagues who genuinely enjoy working together

International career opportunities + annual global offsite in somewhere excellent

Free coffee, pet-friendly offices and a culture that cares about people as much as performance

(Yes, the coffee is good. We're not monsters.)

The hiring process

Online application (you’ve swiped right)

First intro call (we’ve swiped right too - let’s see if there’s chemistry)

First interview (time to crack things open a bit)

Second interview (meet the family - don’t worry, they’re mostly well-behaved eggs)

Offer (we’re in love. hope you are too)

The most important bit

At egg, feedback goes in all directions: up, down and sideways. We believe accountability and kindness can coexist.

It’s okay to make mistakes here, as long as we own them, learn from them, and don’t keep serving them sunny-side up forever.

We’re proud of a team made up of people from all walks of life, backgrounds and perspectives. We believe this makes our work better, our thinking sharper, and our outcomes stronger.

We welcome applications from all genders, including transgender and non-binary people, as well as BIPOC communities, LGBTQ2S+ communities, and people with visible and non-visible disabilities.

We are also an ESG-driven company committed to making a positive impact beyond our own walls.