Director, Technical Program Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Technical Program Management

Overview:

Technical Program Managers are at the heart of Mastercard’s program management framework. A strategic partner delivering critical national infrastructure solutions and services to our Product Delivery Programs.

Lead a global team TPM’s who are conceptualizing, rationalizing, and driving multiple simultaneous programs to deliver engineering work

Responsible for planning, execution, and delivery, from inception to completion, for an existing technology product or program

Proactively manages the end-to-end delivery of engineering work though the engineering team and all dependent organizations

Operates between teams and architectures overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery

Accountable for the overall program delivery

Resource Capacity Management

Feature and story standardization

ALM data quality

Metrics:

o Drive decisions and actions

o Measure progress and opportunities

o Create and maintain Delivery Dashboards - Intake, WIP, capacity, throughput, lead time, cycle time, cumulative flow, blockers

o End to end delivery

ALM and domo expert

Responsible for queue health, grooming, and prioritization

Participates in Decomposition meetings to reach a shared understanding of requirements and captures required information in ALM for Delivery Teams to begin work

Creates initial stories in ALM for impacted delivery teams and works with team members to write story Acceptance Criteria

Manage the handovers of a feature between the different teams and promptly raises and resolves any issue

Sequences features based on business priorities

Provide better visibility and transparency to the requesting team on priorities and progress

To establish and communicate SLAs by service offerings and program level Classes of Service

Data Integrity and Quality

Responsible for adherence to the Lean process as the team-level coach and fosters an environment for high-performing team dynamics, continuous flow, and relentless improvement

Responsible for removing impediments and blockers from the team and ALM upkeep to support metrics

Facilitates team meetings such as daily standups, backlog grooming and inspect and adapt

Protects the team from outside influences and unauthorized sources of intake (anything not ALM or Remedy)

Provides status and escalates any issues or blockers that the team cannot resolve to the Program Managers

Train and guide members working on lean processes to improve metrics such as Lead/Cycle time

Think strategically, but stay on top of tactical execution rigorously inspecting the delivery plans and execution metrics of your TPMs using your own tech depth and business acumen to assess risks and continuously raising the delivery bar

Adapt to shifting goals and activities while managing multiple activities in parallel

Build and cultivate strong internal relationships

Manage escalations

Actively encourage the development of your technical staff

Teach others how to determine performance and leadership bar

Effectively set expectations and build robust launch plans for new team members

All About You:

Strong Program Management experience bringing new capabilities to market.

Advanced technical knowledge and capability.

Strong leadership, team player and collaborative style.

Application Lifecycle Management experience.

Strong Stakeholder Management.

Effective Communicator - Technical and Business.

Effective RAID Management.

Effective KPI definition, monitoring and reporting.

Strong knowledge of Mastercard Governance, Process & Tools advantageous.

Strong demonstration of Mastercard Core Competencies and ways of working.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.