Customer Care Representative

Salary 35-38000 EUR

Siemens Healthineers is hiring for a full-time Customer Care Representative opportunity, supporting the Customer Service business, to ensure service delivery is planned and carried out in accordance with Service Level Agreements. As a Customer Care Representative, you will play a key role in supporting our HSE and private healthcare customers

As the Customer Care Representative, you will be responsible for effectively managing all customer requests – from call logging to call completion.

Siemens Healthineers is hiring for a full-time Customer Care Representative opportunity, supporting the Customer Service business, to ensure service delivery is planned and carried out in accordance with Service Level Agreements. As a Customer Care Representative, you will play a key role in supporting our HSE and private healthcare customers

As the Customer Care Representative, you will be responsible for effectively managing all customer requests – from call logging to call completion.

Your role:

Act as first point of contact for Siemens Healthineers customer-related enquiries, forwarding queries to the appropriate areas of the business as needed.

Receive customer calls/emails and create service incident tickets in the appropriate Service Management system (SAP), ensuring that all checks have been completed before allocating the ticket to the appropriate team/department.

Process all Field Engineers dispatch requests on SAP, identifying suitable Customer Service Engineer (CSE) by optimising qualifications, availability and location. Record all relevant CSE attendance in SAP.

Create and manage spare parts as required, synchronizing with Customer Service Engineer customer visit where appropriate.

Ensure the quality and accuracy of the data of Service Management system and ensuring any errors or omissions are corrected or escalated appropriately.

Working 8 hours shifts between 08:00 and 18:00, Monday to Friday

Your expertise:

Prior experience working in a customer service environment.

Strong customer service skills and confidence handling customer interactions over the phone and/or face‑to‑face

ERP Systems experience (SAP experience would be advantageous)

Excellent written and verbal communication skills.

Proficient in Microsoft Office Suite (Outlook, Excel, Teams)

Strong organisational skills and ability to prioritise and ability to manage multiple tasks simultaneously in a fast‑paced environment

Strong team player and ability to work both collaboratively and autonomously as required.

Ability to be proactive, problem solve and work well under pressure

Benefits:

23 days of holiday

Contribution to private healthcare

Subsidised canteen on-site

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