Freelance IT Support Specialist – Berlin (Project-Based)

About Book-a-Wizard

Book-a-Wizard is a B2B agency specializing in IT infrastructure and managed services. We’re seeking an experienced IT Support Freelancer to provide on-site and remote technical support to our clients on a project basis.

This is a freelance/contract role, not employment. You will work independently, invoicing us directly for your time.

The Role

You will provide technical support to our clients, including:

On-site troubleshooting (e.g., server room fixes, hardware issues).

Remote assistance (e.g., software configuration, network diagnostics).

On-Site Representation Clarification:

You may need to visit client sites to perform technical tasks, but only as directed by Book-a-Wizard. You do not represent Book-a-Wizard commercially or legally - all client relationships and agreements remain with us.

What We’re Looking For Hard Skills & Experience

Extreme attention to detail and precision: No margin for error in IT support.

IT Skills: Server maintenance, network troubleshooting, hardware/software support, and infrastructure management.

Languages: Fluent in English and German (written and spoken).

Work Style & Independence

2+ years as an IT freelancer (not as an employee). We will not consider students or those without freelance experience.

Project-based mindset: Comfortable with variable workloads and clear deliverables.

No dependency on us: Must have other clients or income sources.

Autonomy: Can hop on/off projects based on workload intensity.

Logistics

Based in Berlin: Must be able to travel to client sites in Berlin on short notice.

Own equipment: Must have your own tools (laptop, diagnostic software, etc.).

What We Offer

Hourly rate: €35-45/hour (competitive for Berlin’s project-based IT support).

Flexibility: Work on a project basis, with no fixed hours or long-term commitment.

Minimal meetings: We avoid unnecessary catch-ups - async updates only (email/Slack).

Clear framework: Precise scopes, deliverables, and timelines for each project.

Easy collaboration: Quarterly check-ins to align, with straightforward correction processes.

How We Work Together

No weekly meetings: Communication is async (email/chat).

Regular check-ups: Quarterly reviews to ensure alignment.

Correction process: Clear feedback loops to address any issues.

Easy offboarding: Either party can terminate with 14 days’ notice.

Important Legal Clarifications

This is a freelance/contract role, not employment. To ensure compliance with German law:

You must be registered as a freelancer (Freiberufler or Gewerbe) and able to issue invoices.

You must use your own equipment (laptop, tools, etc.).

You are responsible for your own taxes and social security contributions.

You are not a commercial agent (Handelsvertreter) and have no authority to negotiate terms, bind Book-a-Wizard to agreements, or represent us commercially.

All client interactions are directed and approved by Book-a-Wizard.

How to Apply

Apply here

Your resume/CV (highlighting freelance IT experience).

Portfolio/examples: Brief description of past IT support projects.

Availability: Your estimated weekly/monthly capacity.

Freelance status: Confirm you’re registered as a freelancer in Germany.

We will only consider candidates who:

✅ Have 2+ years of freelance IT experience.

✅ Are based in Berlin.

✅ Are fluent in English and German.

We are looking forward to getting to know you!

Job Type: Contract Contract length: 12 months

Pay: 35,00€ - 45,00€ per hour

Application Question(s):

Can you hop on/off projects based on workload intensity?

Project-based mindset: Are you comfortable with variable workloads and clear deliverables?

Do you have other clients or income sources?

Experience:

freelance IT (not as an employee): 2 years (Required)

Work Location: Hybrid remote in Berlin (Berlin)