Customer Service Officer
About the role
Free access to gyms, recreation, and aquatics centres across the state!
Greet customers and be the face of the centre!
$27.97 per hour + superannuation + Y Benefits
Our Vision is a better tomorrow where all people can belong.
As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.
About the Centre
Kensington Community Aquatic and Recreation Centre (KCARC) is a vibrant, family-friendly facility that plays an important role in supporting the health and wellbeing of the local community. Open year-round, the centre features a 25-metre indoor pool, a purpose-built Learn to Swim pool, a fully equipped gym, a dedicated reformer pilates studio and three multi-purpose courts, creating opportunities for people of all ages and abilities to be active.
About the role
As a Customer Service Officer at Kensington Community Aquatic and Recreation Centre (KCARC) you will be greeting members, responding to enquiries via email, phone or in-person, as well as performing general but important administrative tasks. Our Customer Service Officer's always put the customer experience at the forefront of all interactions with people within the community. Some of your responsibilities will include:
Provide customers with sales solutions when enquiring about memberships and programs
Conduct centre tours with prospective members
Follow up customers and members as required
Promote available programs and services
Accurately receipt, process and balance customer payments
Important administrative tasks and account support
This is a full time position and the hourly rate is $27.97 per hour + Superannuation + Y Benefits.
About you
With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and enthusiastic about helping and assisting others.
You will be working alongside our other Customer Service Officers, and will also work closely with Duty Managers to ensure smooth service and running of the facility overall.
Qualifications & Experience
HLTAID009 Provide Cardiopulmonary Resuscitation
HLTAID011 Provide First Aid
Prior experience in a similar role is desirable, but not essential
Benefits
At the Y Victoria, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:
Flexible working and rostering arrangements
Opportunities for career development and growth
Free access to gyms, recreation, and aquatics centres across the state
Free access to the Virtual Y – online health and wellness
Savings on health insurance, discounted cinema tickets & access to workplace banking benefits.
Commitment to Child and Young People Safety
YMCA Victoria (the Y) has robust policies and practices to prevent harm to children and young people. The Y is committed to identifying and removing potential risks and hazards. All positions are subject to a satisfactory Police Check, Working with Children Check and a pre-employment medical declaration prior to commencement.
How to Apply
If this is you, click the Apply button.
Y Victoria are proud to be a 2026 Circle Back Initiative Employer, we commit to respond to every applicant.
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