National Program Manager, Renewals

Job Details

Job category LPM Management

Position Type

Posted 08/13/2026

Location(s) 5420 LBJ Freeway, Suite 600, Dallas TX 75240, United States

Req ID R5755

5420 LBJ Freeway, Suite 600, Dallas TX 75240, United States

Job Description

Who We Are

Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 110,000 single family rental homes under management. We are a team of more than 1,700 associates who come from all walks of life. We call different communities "home," but our shared values bind us together. Invitation Homes is a place where possibility lives.

What You’ll Do

Drive program success by ensuring alignment with organizational objectives, optimizing processes, and providing clear, data driven reporting on milestones, risks, and outcomes

Develop, refine, and standardize program processes and procedures in alignment with operational goals and best practices

Analyze program data and business processes to improve efficiency, effectiveness, and cost control

Utilize task and workflow management tools to ensure timely execution of deliverables

Contributes to the development, maintenance, and improvement of content within the organization’s knowledge management system (KMS)

Manage daily operations of the team and ensure overall success through effective leadership and accountability

Train and support field teams in program execution, escalating issues as needed to ensure compliance and adoption

Engage senior leadership to align program priorities with organizational strategy and provide regular updates on progress, risks, and results

Provide support throughout a project lifecycle by maintaining accurate documentation, tracking progress, managing action items, and facilitating clear communication among stakeholders to ensure alignment and timely execution

Meet regularly with individual market leaders to identify market specific needs, opportunities, and constraints, fostering open and transparent dialogue

Collaborate with third party vendors and external partners to maximize program impact and performance

Review and approve invoices for accuracy, proper coding, and policy compliance, resolving discrepancies as needed

Travel to local markets and vendor offices as required to support program execution and relationship management

Perform additional duties and special projects as assigned

Who We’re Looking For

High school diploma or equivalent required

Bachelor’s degree in Management, Business Administration, or a related field preferred

Strong professional experience in leasing, property management, and or real estate

Proficiency with customer relationship and service platforms such as Salesforce, ServiceNow, and Zendesk Guide preferred

Highly proficient in Microsoft Office applications, including Excel and Outlook

Analytical, results oriented mindset with strong problem-solving skills

Excellent time management and organizational abilities with attention to detail

Proven ability to collaborate effectively and work well with cross functional teams

Comfortable operating in a fast paced, self-directed, and entrepreneurial environment

Exceptional verbal and written communication skills

Demonstrated honesty, integrity, and a strong work ethic

Required Licenses or Certifications

None

Skills/Specialized Knowledge

Extensive proficiency in Microsoft Office Suite, including Microsoft Outlook, PowerPoint, and Excel

Exceptional communication skills with the ability to engage effectively across a diverse workforce

Strong organizational and time management capabilities with proven ability to prioritize and meet deadlines

Skilled in identifying, analyzing, and resolving complex issues

Demonstrates composure and professionalism under pressure

Quick learner with the ability to adapt and navigate technological applications efficiently

Other Requirements

Comprehension of federal fair housing laws and any applicable local housing provisions

Must maintain professional appearance

Must be proactive, self-directed, and self-motivated

Works on a regular and consistent basis; overtime may be required occasionally

Physical and Mental Demands

This position will involve long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate, and communicate. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Work Environment

The standard office environment may be busy and noisy at times.

Salary Range

The salary range for this position is: $67,875.00 - $117,650.00, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

Annual bonus program

Health, dental, vision, and life insurance

Long-term and short-term disability insurance

Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays

401(k) with company matching contributions

Awesome work environment with casual dress

Team events and gatherings (Pre- and Post-Covid)

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.

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