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Customer Service Executive (Freight Forwarding) (4Q8Vv4)

Erast Pte Ltd

Singapore, SGonsite$24k-$36k/yrPosted Aug 13, 2026
Posting intelligenceActively listed

Skills

aws

About the role

About the Roles

Join a freight forwarding, packing and crating services company as a Customer Service Executive (Freight Forwarding) based in Loyang. This is a permanent role on a 5-day work week, Monday to Friday, with working hours from either 8:30 AM to 5:30 PM or 9:00 AM to 6:00 PM. The package includes basic salary, PB, VB, AWS, and medical benefits, offering a stable opportunity with comprehensive employee support.

What You’ll Be Doing

Handle customer enquiries related to quotations and shipment operations in a timely and accurate manner.

Prepare quotations and coordinate shipment arrangements, including cross-trade shipments.

Liaise with customers and overseas agents to ensure smooth shipment coordination.

Support import and export processes while ensuring required procedures are followed.

Complete shipping documentation accurately and within the required timelines.

Maintain service standards by following established operating procedures.

Manage customer concerns professionally and help prevent recurring issues.

Maintain accurate customer data, shipment records, and reports.

Support sales and marketing activities when required.

Perform other ad-hoc duties as assigned.

What We’re Looking For

At least 2 years of relevant working experience.

Basic knowledge of sea and air shipment procedures is preferred.

Positive attitude with a strong customer-focused mindset.

Able to work effectively in a fast-paced environment.

Good communication skills and able to collaborate well with a team.

Able to work independently with minimal supervision.

Willing to work additional hours when required.

Note for Applicants

Only shortlisted candidates will be contacted, typically within 4 days.

Applications can be made via the job portal or by emailing your resume (as an attachment) to enquiry@erast.com.sg with 4Q8Vv4 in the subject line.

Pay: $2,000.00 - $3,000.00 per month

License/Certification:

permanent working rights with no restrictions in singapore (Preferred)

Work Location: In person

Compensation

This Customer Success Manager role pays $24k-$36k/yr. Within typical range for customer success manager roles in Singapore.

Questions about this role

Click "Apply with AI Applyd" above and you are done. Your resume is rewritten for this advert, the screening questions are answered, and it is submitted on Erast Pte Ltd's own hiring system. No retyping your history, no fourteen tabs, no evening lost.

Compensation for Customer Success Manager roles in Singapore varies widely by seniority, employer size, and remote vs onsite arrangement. Check the salary range on this listing when published, or browse our Customer Success Manager hub for Singapore medians across recent openings.

You never touch the form - the application is filled and submitted for you on Erast Pte Ltd's own hiring system. It is not marked sent when we press submit. It is marked sent when a confirmation from their system arrives at the address we apply with, and your dashboard shows which stage each application is at until then.

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