Operations Manager

About Amico Lane

Amico Lane is a fast-growing property management startup on a mission to transform how condominium associations in the Washington, DC area experience property management. We're a close-knit, high-performing team that values community, innovation, and delivering genuine peace of mind to our clients.

The Role

In this role, you will work collaboratively alongside our client services team, serving as the go-to expert for complex issues and escalated requests that require a higher level of expertise, judgment, and problem-solving. From navigating owner and vendor relationships to coordinating major building projects and creating a thoughtful budget, you will play a pivotal role in maintaining the trust and satisfaction of the communities we serve.

What You'll Do

Project-manage a full spectrum of maintenance activities; routine upkeep, repairs, emergency response, and large capital improvement projects, from kickoff through completion

Problem-solve maintenance issues and meet vendors on-site at the properties

Own and continuously improve SOPs for core maintenance processes to drive a better client experience

Prepare reports and provide recommendationsto the Board regarding property improvements and necessary repairs including recommendations for establishing priorities among various projects to be done

Lead client meetings and guide boards toward efficient, well-informed decisions

Create budgets for several real estate properties and present them to the board of directors

Build and maintain strong relationships with both new and existing vendors to our resources and foster long-term partnerships

What We're Looking For (Required)

7 or more years of experience in operations management or a closely related field

College degree

The ability to work in DC

The ability to be on call after hours one week per month, monitoring the emergency phone line on a rotating schedule with the team

Top notch communication skills - both written and verbal

A track record of proven excellence in providing customer service

Real estate experience of being, or having been, a homeowner in a condominium association is a plus but not required

Proficient skills in Excel, PowerPoint, and Google Workspace Products

Necessary Traits

You have a passion for problem-solving and offering unique solutions to clients

You thrive in a team environment. You know that others depend on your work and you depend on others. You love celebrating our successes.

You’re GREAT juggling various projects and flexing when priorities shift and adapt your planned day to the shift to the client and business needs

You take ownership and responsibility for your projects. You’re committed to defending deadlines and have a sense of urgency to get to the finish line for our clients

You are committed to following established Standard Operating Procedures and delivering high quality work

You are comfortable meeting with clients and maintenance/repair contractors in person, being proactive in your communication with them, asking questions and negotiating when needed

What We Offer

Healthcare benefits

Hybrid schedule with remote 2 days per week

Modern office in a WeWork in the Dupont Circle neighborhood

High ownership, high-growth environment within a start-up environment that has established structure and success

Hands-on experience with the latest property management tech and software

Meaningful work; helping DC residents manage their most valuable asset

Pay: Up to $85,000.00 per year

Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

Experience:

project management: 7 years (Preferred)

Ability to Commute:

Washington, DC 20036 (Required)

Work Location: Hybrid remote in Washington, DC 20036