Operations Manager

Overview

Location: Denver

Department: Shipping

Shift: 11:00am - Close

Salary: $65,000/year - $75,000/year

The Shipping Manager is a key leader responsible for directing, optimizing, and executing daily distribution and/or transportation activities within assigned market areas. This includes operational oversight of one or more functions such as receiving, order fulfillment, shipping/loadout, and/or transportation.

The role owns P&L performance for the assigned area, with accountability for staffing, cost control, safety, service, and the achievement of key performance indicators (KPIs). The hipping Manager ensures compliance with all regulatory requirements and company policies while maintaining a strong culture of safety.

This position partners closely with site and regional leadership to design, refine, and implement work processes that improve productivity, quality, and overall efficiency. As a member of the leadership team, the Shipping Manager is constantly looking for opportunities to enhance operations and deliver excellent experience for both internal and external customers.

The Shipping Manager builds and sustains a cohesive, high-performing team by hiring, engaging, and developing associates, providing clear direction and feedback, and fostering a culture of accountability, collaboration, and continuous improvement to achieve operational excellence.

Primary Responsibilities:

Operational Leadership & Performance:

Plan and manage efficient receipt, storage, order fulfillment, loading, and/or transportation activities - including third-party providers - while maintaining a strong focus on KPIs, quality, service, and cost.

Utilize forecasting tools and methodologies to align labor, capacity, and resources with current and anticipated volume.

Monitor, analyze, and act on operational performance data (productivity, quality, utilization) to drive continuous improvement.

Customer & Stakeholder Engagement:

Build and maintain strong relationships with internal stakeholders, external customers, and third-party providers/carriers.

Participate in leadership meetings, customer visits, and third-party audits; proactively identify business opportunities and process improvements that enhance service and support growth.

People Leadership & Development:

Recruit, hire, train, and develop distribution and/or transportation team members; ensure appropriate staffing and coverage to meet business needs.

Provide day-to-day leadership and motivation for a team of approximately 20-50 coworkers, fostering a culture of accountability, engagement, and collaboration.

Conduct performance reviews, ongoing coaching conversations, and salary recommendations.

Promote open, transparent communication and ensure associates understand goals, expectations, and priorities.

Safety, Compliance & Workplace Standards:

Administer training, qualification, and safety programs to ensure regulatory and company policy compliance.

Communicate and enforce policies, procedures, and standard work within assigned areas.

Ensure the physical condition of the facility and work areas supports a clean, safe, and healthy working environment.

Financial Management & Continuous Improvement:

Own and manage multi-departmental P&Ls with accountability for budget performance, cost control, and operational efficiency.

Identify and implement initiatives that reduce cost-to-serve while maintaining or improving service levels.

Implement Lean principles and methodologies to streamline processes, eliminate waste, and improve safety, quality, and productivity.

Lead cross-functional teams in problem-solving and process-improvement initiatives; standardize best practices across the operation.

Other Responsibilities:

Perform other duties and responsibilities as assigned to support business needs and organizational objectives.

Education and Experience:

Level of Formal Education: Bachelor's degree or equivalent experience

Area of Study: Supply Chain, Business, Engineering, Distribution Management preferred.

Minimum Years of Experience: 3

Type of Experience: Leadership role in Distribution, Transportation, and/or Operations preferred

Technical Competencies & Information Systems: Microsoft Office to include Outlook and Teams

Skills & Abilities:

Strong leadership and communication skills, with the ability to influence and align cross-functional teams

Deep knowledge of warehouse and/or transportation operations, procedures, and best practices

Proven, sound decision-making skills in a fast-paced, metrics-driven environment

Demonstrated ability to lead, develop, and motivate employees to achieve operational, safety, and service goals

Additional Language Skills: English. Spanish is a plus.

Personal Attributes & Other/Preferred:

Self-motivated, proactive, and accountable

Collaborative team player who builds strong relationships across functions and levels

Able to set clear expectations, monitor progress, and hold self and others accountable for results

Effective at leading through change and providing timely, candid coaching and feedback to associates

Flexible and adaptable, with the ability to adjust priorities to meet evolving business needs

Comfortable meeting with customers and clients to build strong partnerships, understand their needs, and identify opportunities to grow the business

Strong financial acumen, with the ability to forecast the business, interpret results, and adjust plans and resources based on changing conditions

About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule: The salary range for this role is $65,000/year to $75,000/year, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

Benefits Full-Time:At ODP Business Solutions, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Physical:

Medical Insurance/Prescription Drugs

Dental Insurance

Vision Insurance

Flu shots

Emotional:

Mental Health Benefits

Support Programs

Employee Assistance Program (EAP)

Work-Life:

Location Events & Activities

Recognition & Rewards Programs

Flexible Work Schedules

Paid Holidays (as applicable by business unit)

Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)

Paid Parental Bonding

Adoption Reimbursement

Fertility Treatment Discounts

Financial:

401(k) and Roth Savings Plans

Savings Plan Employer Match

Commuter Benefits

FSA/HSA Pre-Tax Benefits

HSA Employer Match

Discount Center

Employee & Dependent Life and Accidental Death & Dismemberment

Short & Long-Term Disability

Medicare Concierge Services

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Community:

Charitable Giving

Volunteering & Mentorship

For more details on the Benefits we offer, please see our US Benefits Guide / Guía de Beneficios

Benefits Part-Time:At ODP Business Solutions, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Emotional:

Employee Assistance Programs

Community:

Volunteering & Mentorship

Physical:

Flu Shots

Work-Life:

Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment

Financial:

401 (k) and Roth Savings Plans

Savings Plan Employer Match

Discount Center

Medicare Concierge Services

Enjoy more control over your pay schedule with DailyPay