Account Manager

Why work for us?

Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services, often competing and winning work from our much larger competitors. We are based in the heart of Bristol and have enjoyed significant success, particularly in the last 4 years with turnover increasing from £56 million in 2020 to a projected £125 million for 2024/2025.

To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth, you should apply today and let’s talk.

What will be my core responsibilities?

The role of Account Manager is a vital link between the Client, Engineers and Contract Support. This role involves managing the teams, ensuring compliance with safety and regulatory standards, optimising operational performance, and maintaining and evolving a strong client relationship. The position requires strong leadership and technical expertise to enhance operational efficiency and reliability. You will be largely Bristol based with a requirement to travel along the M4 Corridor and down to Basingstoke on a regular basis.

Managing a team of 20 Engineers, 2 Supervisors and a small team of Contract Support Administrators for a contract value of around £2.5m.

Support and develop the Supervisors helping them to recruit, train, and build capability in the Engineers to enhance skill levels and performance.

Drive engineering productivity and efficiencies to enhance the quality and speed of service to the client.

Monitor, train and support Engineers to ensure adherence to KPI’s and SLA’s in line with the contract and client expectations

Conduct performance reviews to set objectives and provide training and development opportunities.

Carry out regular audits of sites to ensure application of service and quality standards and adherence to Health & Safety protocols

Review the monthly calendar for Floor Fitting to agree the monthly bonus for the team.

Review and cross check timesheets against work orders and approve for billing.

Manage stock in both the Vans and the Stock Facility ensuring safety stock levels and regularly review supplier quality and service.

Manage and maintain the activity tracker to plan materials procurement

Review estimates and quotes from Engineers and Subcontractors and ensure they meet commercial objectives.

Quote and manage small build projects ranging in value from £70k 500k

Carry out risk assessments for new sites in line with client and Lancer Scott procedures.

Act as the key point of contact for the Regional Maintenance Managers and Head of Passive Fire, managing escalations and agreeing actions to resolve issues.

Provide weekly reports detailing performance against KPI’s and highlighting areas of concern and common issues.

Continually seek out opportunities for increased scope of works and prepare proposals for managing those work streams.

Point of contact for issues that occur on the on call rota, typically once every

We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.