Alarm Response and Incident Controller- Bench

SOC Alarm Response & Investigations Controller

Permanent

Location: Basingstoke

Hours: Zero hours, days and nights

Pay: £15.50 ph

Join Our Team as a SOC Alarm Response & Investigations Controller

We are seeking a highly motivated and experienced SOC Alarm Response & Investigations Controller to join our Security Operations Centre team in Basingstoke. Acting as a key point of contact for security incidents and emergency escalations, you will play a critical role in monitoring security systems, coordinating responses, supervising security resources, and supporting investigations across a multi-site operation.

This is an exciting opportunity for a security professional who thrives in a fast-paced environment and can make confident decisions under pressure while maintaining exceptional standards of customer service and operational excellence.

About the Role:

Monitor and operate security systems including CCTV, alarm monitoring, access control and integrated security platforms.

Act as a key point of contact for security incidents and emergency escalations, ensuring timely and accurate communication.

Coordinate and task security officers and stakeholders to respond effectively to alarms and incidents.

Investigate security alerts, incidents and breaches, ensuring they are managed through to resolution.

Produce detailed reports, incident logs and operational documentation to a high standard.

Supervise and support security teams, ensuring compliance with site procedures, policies and service standards.

Maintain effective communication with clients, management teams and regional stakeholders during routine and emergency situations.

Identify system vulnerabilities, technical faults and security risks, escalating issues and recommending improvements where appropriate.

Why Join Us?

Lifestyle Benefits - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.

Learning & Development - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.

Health and Wellbeing - Life assurance scheme, access to mental health support specialists

Access to an Online GP for you and your dependents.

Financial support

Discounts on hundreds of retail sites

Progression opportunities - many of our team go on to senior and site management roles

A welcoming, respectful team culture

What we are looking for:

Proven experience managing or supporting security incidents involving multiple stakeholders or agencies.

Experience working within a Security Operations Centre, Control Room or comparable security environment.

Strong ability to remain calm, make decisions and take effective action during emergencies and high-pressure situations.

Excellent written and verbal communication skills with the ability to produce clear and concise reports.

Advanced IT skills and experience operating security technology platforms and monitoring systems.

Experience using security systems such as CCTV, access control, IDS, IPS, SIEM, CCure, Genetec or similar platforms.

Strong attention to detail with the ability to work methodically and accurately.

Valid SIA Licence, Full UK Driving Licence and First Aid at Work certification.

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.