Personal Lines Account Manager (Insurance Broker)

McFarlan Rowlands Insurance Brokers offers a complete line of commercial, personal lines, life, disability, employee benefit plans and risk management services through our network of offices across Southwestern Ontario. Our employees are committed to providing outstanding products and unsurpassed service that, together, deliver premium value to our clients.

Responsible for the policy and claims service of assigned section of personal lines clients. Ensure prompt, accurate, courteous service to insureds, sales representatives and insurance companies regarding those accounts.

* This position is for our London office located at 254 Pall Mall St, Suite 100, London, ON.

Key Responsibilities:

Provide service to assigned clients on renewal and throughout the policy period; handle questions and general inquiries, recommend and provide increased limits or coverage.

Responsible for all incoming inquiries and requested changes regarding assigned clients.

Responsible for the quality and timeliness of all policy documentation processing; new business, renewals, endorsements, cancellations, etc.

Record and process various claims transactions.

Responsible for accounts receivable for assigned clients, adhering to corporate accounts receivable procedures.

Ensure all abeyance items are completed through the use of follow-up lists.

Solicit new personal lines business from existing accounts

Provide backup for other Personal Lines Account Managers as required.

Adhere to all system procedures and insurance company regulations.

Other duties, or special projects as required.

Qualifications:

RIBO Licensed, or RIBO license eligible

Minimum 2 years sales/service/processing experience

Excellent customer service skills; good written and oral communication skills; organized; attention to detail; ability to prioritize; team player; accuracy in recording details

Ability to work effectively in a fast paced environment

Working knowledge of all Microsoft Office applications; EPIC is an asset

What’s In It For You?

3 weeks minimum paid vacation

A comprehensive compensation package and incentives that recognize strong performance

Help with career growth through education assistance, mentorship and internal job opportunities

Prioritizing your well-being through wellness programs, a comprehensive benefits program and fitness

allowances

Flexibility by offering a hybrid work from home program for eligible positions

Other perks such as your birthday off, paid community outreach days, RRSP matching

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

Company events

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

RRSP match

Tuition reimbursement

Vision care

Wellness program

Work from home

Work Location: Hybrid remote in London, ON N6A 5P6